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Customer Account Manager

Job ID 744 Date posted 10/17/2017
Location Amsterdam Netherlands Netherlands and 1 additional location
Job Description

As a dedicated aviation company, AerData provides lease and asset management software and Services to airlines, lessors, banks and asset management firms. With a strong customer focus AerData delivers a reliable and secure service to its clients using latest technologies and state of the art infrastructure.


Summary:

This manager of AerData customer accounts maintains sole responsibility and accountability for protecting and growing their assigned accounts.  Account manager represents applicable areas of the BU portfolio and AerData enterprise to appropriate levels of customers, building relationships, assuring revenue protection, identifying and transitioning leads for new and expanded business, and ensuring customer voice is represented in the enterprise.


Essential Duties:

  • As the single point of contact, responsibility, and accountability for assigned accounts within the business unit provide day-to-day support by handling customer inquiries and issues, coordinating order entry and fulfillment process, and proactively communicating with customers to ensure satisfaction.  Request assistance with the application of enterprise-wide resources when necessary.
  • Identify and transition opportunities for new or expanded business based on explicit needs in assigned accounts to sales team, and partner with sales team to engage, pursue, and win new business with existing customers
  • Establish and manage day-to-day relationships with applicable levels of assigned accounts when possible, including the focus of receptivity, dissatisfaction, and power when applicable
  • Develop and execute tactical plans to assure protection and growth of assigned accounts
  • Document all relevant customer information, voice of customer, and tactical plans in CRM software,  present customer, voice and plan reviews as required to leadership and other internal stakeholders, and track and communicate progress of customer requests and concerns
  • Identify problems/implications in assigned/relevant areas of assigned accounts and develop the resulting implied needs into explicit needs
  • Assure protection of existing revenue by planning and closing the renewal of expiring, out-dated, or under-priced contracts
  • Serve assigned accounts as the initial point of contact and reference for the entire portfolio, providing general consultation, information, presentations, and conducting meetings as required, identifying requirements to bring in other SMEs, and ensuring customer receives appropriate communications on new, enhanced, or sun setting services
  • May include travel and knowledge of foreign languages.


Education/Experience:

  • Degree in a related field of study and typically 3 or more years' related work experience or an equivalent combination of education and experience.


Knowledge and Skills:


  • Makes use of and applies job practices, techniques, standards, principles, and concepts.
  • Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies, procedures, and practices for guidance.
  • Works under general supervision. Products are reviewed for sound judgment and overall adequacy and accuracy.
  • Contributes to the completion of organizational projects and goals. Errors in judgment or failure to achieve results may result in the allocation of additional resources.
  • Interacts primarily with internal personnel and external customers. Represents the organization on specific projects.

We offer:

  • The opportunity to work with the biggest players in the aviation world
  • Direct influence on the future of aviation
  • Working in international teams



Division
Jeppeson

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