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Outreach Systems Engineer

Job ID 4391 Date posted 12/27/2018
Location MD - Annapolis Junction
Job Description


This BI&A PRIME contract is seeking a Outreach System Engineer to join a team which is responsible for providing hands on support for a suite of products.

Outreach System Engineer duties include:

  • Provide direct user support troubleshooting directly with the users and creating bug reports for developers to act upon.
  • Gather requirements from new and existing users.
  • Create/maintain documentation to include: Release Notes, User Guides, SOPs, Test Reports, etc.).
  • Test new and existing tool features.
  • Contributing to overall process improvement and efficiencies supporting the existing customer base.
  • Performing marketing, branding, and Outreach across a diverse customer/user base.
  • Provide training as required (e.g. one-on-one, small briefings, VTCs, etc.).
  • Tier 1 Support for user issues

Required Experience:  

The Mid-level Systems Engineer shall have at least the following experience:

  • 7+ years performing and providing technical support to users, working with software development teams, and writing technical documentation
  • Ability to support 24/7 pager support operations

Desired Experience:

  • Broad SIGINT experience supporting various missions while using and training user on mission critical tools.
  • Experience supporting software analysis, requirements, integration, and testing, specifically for analyst workflows and tool features.
  • Experience developing and delivering interactive tool specific and event driven courses in person and online.
  • Experience developing and supporting software and training documentation on tools such as Office, Confluence, and Jira.

BI&A is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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