TAC Watch Specialist

Annapolis Junction, Maryland

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Job ID 4984 Date posted 11/20/2020 Location Annapolis Junction, Maryland Company

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Intelligence & Analytics is seeking a TAC Watch Specialist level 2/3 to support the Think Analyze Connect (TAC) Program. The ideal candidate will be joining a highly motivated and focused team supporting intelligence analysis around the globe via a centralized service desk. The successful candidate may work in Northern Virginia; College Park; Washington DC or Annapolis Junction, MD.

The TAC watch is responsible for actively monitoring systems, ensuring continuous availability of data, and providing analytic support to a global user base on a 24/7 basis. TAC is a web based analytic support service used to leverage large datasets and aid in the development of predictive analysis within the Intelligence community.

Responsibilities will include, but are not limited to:

Serve as primary point of contact for a large and diverse user base
Persistently monitor relevant systems and coordinate escalation of trouble tickets
Perform initial triage of suspected/reported issues
Work closely with TAC Operations/Engineering staff to coordinate issue resolution
Support content administration/quality control of the TAC query database and User Management Service
Troubleshoot user access issues
Review and approve user generated queries, account requests, and role requests in accordance with policy
Provide analytic support to users through the creation of grids and queries
Receive, respond to, and properly document user requests
Support promulgation of information to the TAC community
Assist with the development of team SOPs and SharePoint site

Required Skills / Experience:

Active TS/SCI clearance with polygraph
Ability and willingness to work a 24/7 rotating shift
Demonstrated experience supporting and maintaining IT systems
Excellent verbal and written communication
Excellent customer service skills
Prior experience as an analyst within the Intelligence Community (All Source, IMINT, SIGINT, HUMINT)

Desired Skills / Education:

Bachelor’s degree +4 years of relevant experience or equivalency
Prior experience with TAC
Prior Unix/Linux experience
DOD 8570 IAT level 2 qualifying certification (Security+, SSCP, etc.)

BI&A is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Equal Employment Opportunity is the Law (PDF)

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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