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Application Service Specialist

Company Boeing (China) Co., Ltd. Job ID 1900034421 Date posted 02/19/2019
Location Beijing Beijing China
Beijing,Beijing,China 6J7BX2
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Are you interested in the challenge of using your strong technical capabilities in a customer facing role? Then join us, and you can build something better for yourself, for our customers and for the world as an Application Service Specialist !

The Application Service Specialist is the customer's first point of contact for providing support of complex Airline Crew Management system installations. You will be responsible for assisting the management and maintenance of the customer's product installation, including support, problem solving and upgrading to new releases. You ensure that Boeing provides services and support in accordance with service level agreements. An important part of this role is to build a relationship with the customer and manage expectations. In addition you are required to work closely with other departments globally to raise awareness of technical and operational issues with the client.

This is an opportunity for you to work in an dynamic international environment with a team of like minded system experts in a leading edge expanding software company.

Essential Functions:

• Become an authority on several Airline Crew Management production system installations
• Provide application management and advanced technical support to Airline Crew Management products, in relation to the Service Level Agreement(s)
• Requirements gathering, design and software development of change requests
• Proactive problem solving and daily management of the production installation
• Work internally with different teams to ensure issues are resolved with quality and within expected timeframe
• Advise client on the use of the product and propose improvements to ensure that customer extracts maximum business value of the Airline Crew Management installation
• Prepare, produce and present customer reports
• Occasionally conduct on-site meetings with customer and lead system health check

Knowledge, Skills, & Abilities:

• Highly responsible, able to take ownership of issues
• Strong technical & analytical aptitude
• Self-Starter
• Particular interest in technical problem solving and/or customer relations/support
• Good understanding of RHEL and programming skills in a range of languages (Python and Java preferred)
• Distributed version control systems such as mercurial, git
• Databases (Oracle preferred)
• Other: Univa Grid Engine, Kerberos, JBoss
• Customer relationship experience with Asia customers preferred
• Problem Solver
• Able to work independently and within a team (locally and remotely/virtual)
• Excellent communication and relationship building skills
• Airline Crew Planning/Management knowledge is advantageous

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

This requisition is for an international, locally hired position. Candidates must be legally authorized to work in the country where the position is located. Benefits and pay are determined at the local level and are not on Boeing US-based payroll.
- Minimum Bachelor’s degree in Computer Science or equivalent experience
- Overall 7+ years of working experience in IT, with 2-5 years in a software development role.
- Candidates with Aviation related application development background will be given preference.
Yes, 10 % of the Time Digital Aviation & Analytics Individual Contributor No No Standard China; Boeing (China) Co., Ltd.

Division
Digital Aviation & Analytics

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