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Field Service Representative

Company Boeing International Corporation - Dubai Branch office Job ID 1800020148 Date posted 03/08/2018
Location Dubai United Arab Emirates United Arab Emirates
Job Description
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers.
Join us, and you can build something better for yourself, for our customers and for the world.
This Boeing Field Service Representative position is ideally suited to professionals with industry experience looking for career growth, enhancement, and challenges within the aviation industry.
The chosen candidate will provide on-site company representation and technical support to Boeing customers based in and transiting through Dubai. The position will require developing airline support strategies, assisting with Field Service base openings and new customer introductions, coordinating with senior leaders inside Boeing and the customer organizations, ensuring excellent relationships, and initiating corrective action to ensure customer satisfaction with company products and services.
Daily responsibilities include, but are not limited to:
  • Utilize multi-disciplined technical expertise and company knowledge to assist the customer in achieving high levels of proficiency in the operation and maintenance of company products by investigating product problems, determining cause,and developing and implementing corrective action.
  • Understand customer expectations and assist the customer in interpreting and using support data and documents, provide technical On-The-Job training, and act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds, to achieve resolution of significant technical and operational issues.
  • Develop excellent relationships across multiple organizations and with all levels of commercial airline customers and company personnel to ensure customer satisfaction with company products and services.
  • Provide technical and operational product data to Boeing organizations.
  • Be comfortable presenting technical and non-technical information to internal and external leadership
  • Serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal direction.
  • Well in team environments, engaging with Boeing airline customers, as well as suppliers and Boeing home organizations. Occasional domestic and international travel is required.
  • Provide excellent support at any hour; any length of time; i.e., on-call 24 hours per day, and 7 days per week; as the job requires, and accept additional tasks and duties as assigned by management.
  • Provides airline operations support. Contributes to the development of strategy and support plan. Reviews maintenance engineering flight operations and performance data and researches aircraft and fleet reliability issues. Assists with developing solutions to technical and operational issues.
This requisition is for an international, locally hired position in Dubai, United Arab Emirates. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will commensurate with experience and qualifications and in accordance with applicable UAE law. Employment is subject to the candidate's ability to satisfy all UAE labor and immigration formalities.

BCA Engineering

Relocation Assistance Available
No. Relocation assistance is not a negotiable benefit.

  • Proficient in English, both spoken and written. Arabic also preferred.
  • Effective at managing multiple projects simultaneously, and able to meet tight deadlines.
  • Must show demonstrated knowledge of transport airplane systems and structures through all ATA chapters.
  • Must  possess computer skills; specifically Windows-based Excel, Power Point, Word, Project, etc. Use of latest mobile technology is highly desirable.
  • Must exhibit a high level of honesty and integrity. In short, a qualified candidate must have proven experience working in the airline maintenance and operational environment. Strong engineering background and knowledge of airline and/or overhaul maintenance is required.
  • A qualified candidate must be an excellent communicator, able to work under pressure,  and be comfortable working ALL aspects of airline customer support; i.e. from handling emergency technical problems, to coordinating on-site support visits, social functions, etc
  • Regulatory Avionics or Airframe/Power plant licenses desirable.
  • Accredited Engineering Bachelor's Degree and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience is preferred

Experience Level
Individual Contributor

Job Type

Yes, 50 % of the Time

Contingent Upon Program Award


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