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Manager, Product Design

Job ID 629 Date posted 08/31/2017
Location Englewood COLORADO United States
Job Description

Summary:

Manages employees performing user experience design activities in an organization. Develops and executes project and process plans, implements policies and procedures and sets operational goals. Acquires resources for projects and processes, provides discipline management of suppliers and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of approaches, products and processes. Establishes user-centered design best practices program goals and establishes improvement plans. Manages subordinate staff to include recruiting, training, performance and compensation management, motivating, delegating and monitoring results.

 

 

Essential Duties:

  • Conveys organizational messages to facilitate the accomplishment of workgroup, project or process goals. Proactively communicates with employees, peers (e.g., fellow first-level managers) and customers. Keeps others informed by communicating status, conducting and participating in team meetings, providing presentations and listening to employee concerns and suggestions. Communicates policies and directives to enhance employee awareness of expectations.
  • Forecasts resource needs and obtains and manages personnel, facilities, services, equipment and tools to meet project and daily operating requirements. Acquires, deploys and schedules personnel to meet project and operational objectives. Reviews, approves and implements facility, equipment and service plans to maximize productivity and ensure safety, security, environmental and regulatory compliance.
  • Develops operational plans aligned to department's objectives and implements plans to ensure business, technical and customer requirements are achieved. Assigns authority and responsibilities to employees to execute the plan. Reviews plans' execution, makes appropriate adjustments, and resolves issues. Monitors appropriate metrics to ensure performance to plan.
  • Manages subordinate staff. Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Provides on-going developmental feedback. Makes compensation recommendations in regards to hiring salaries and salary review actions.  Recognizes contributions of individuals and teams to improve employee satisfaction and retain a skilled and motivated workforce. Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.
  • Establishes partnerships and relationships with internal customers, stakeholders, peers and direct reports. Applies in-depth understanding of budget management principles and practices to develop and administer operating budgets. Ensures work statements are completed on schedule and budget.
  • Develops workgroup, project or operational goals, objectives and related metrics to ensure alignment with Company vision/strategy. Measures progress, making adjustments as needed. Holds direct reports accountable for achieving goals. Achieves goals for productivity, quality and customer satisfaction.
  • Researches and develops usability standards, processes, methodologies and user experience design guidelines. Identifies opportunities to improve work-related products and processes within own workgroup, project or process. Engages and empowers employees to make process improvements.

 

 

Education/Experience:

 

 

Knowledge and Skills:

  • Knowledge of policies and procedures that typically affect individual subordinate employees.  Knowledge of skills and abilities required by subordinate employees to accomplish organizational responsibilities.
  • Ability to accomplish results through employees who exercise significant latitude and independence in their assignments.  Often heads a centralized functional activity.
  • Skilled in advising a unit regarding tasks, projects and operations.  Actively involved in daily operations only when required to meet schedule or resolve complex problems.
  • Ensures that projects are completed on schedule and within budget.
  • Frequent contacts with internal personnel and outside customer representatives concerning operations, scheduling or specific phases of projects or contracts.

Division
Jeppeson

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