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Operations Manager: – Global Crew Hosting

Englewood, Colorado Job ID JR2025445847 Category Information Technology Post Date Feb. 26, 2025
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

We are looking for an Operations Manager – Global Crew Hosting working in our Englewood Co Location.

The Boeing subsidiary Jeppesen is one of the largest software development companies in Digital Aviation. We develop optimization solutions for the world’s leading airlines. We focus on innovation and continuous improvement to bring more value to our clients, and explore emerging technologies such as quantum computing, AI and big data analytics. The Crew Portfolio is based in Sweden, Gothenburg. You will work in a one-of-a-kind software development organization with fascinating solutions that make a real difference to people around the world. You will be working in an agile learning organization, surrounded by a team of talented and creative colleagues who are dedicated to our customers. You will learn and broaden your perspective by working with 400 IT professionals from more than 30 different nations, as part of a global organization where you collaborate with customers and colleagues across the world. Most importantly, you will be expected to make a difference.

The Global Crew Hosting team consists of 25 IT Infrastructure experts (globally). The team is today serving about 45 airline customers. We are supporting all our customers 24x7 with a Follow-the-Sun support model on weekdays and periodically on-call rosters during the weekend. Travel to team locations is required up to 20% your time, with some hybrid working options available. We are looking for a motivated and ambitious individual with very strong leadership potential, combined with knowledge of operations strategies, people-motivation skills and the ability and desire to drive operational excellence on a day-to-day basis.


This is an opportunity for you to work in an international environment with a global team of like-minded infrastructure experts in a cutting edge expanding Software Company.  The Global Crew Hosting department comprises of the Architect & Cyber Defensive team, Deployment team and Operations team. As a Manager Operations you will be leading the Operations team and Operations business. The Operations team operate from five different locations: Gothenburg (SE), Montreal (CA), New York (US), Englewood (US) and Singapore. Our team is providing Platform as a Service (PaaS) for airlines that are using our Crew and Network & Operations optimization solutions.

We are looking for a Manager Operations who will be responsible for the Global Crew Hosting Operations team, and drives processes to achieve consistent delivery of PaaS value to our customers. You are expected to motivate and develop your team, to manage processes, operation strategies and have a desire and ability to learn the fundamentals of IT infrastructure/Cloud hosting environments combined with our optimization solutions. This position will be responsible for managing day-to-day business of Operations and ensuring that the Global Crew Hosting Operations team is put in the most successful position. You will be reporting to the Manager Crew Hosting & Deployment Solutions and working Hybrid (virtual/office) is possible. You will be joining one of the largest companies in the world which means access to a wide range of products, technologies, training and benefits. You will work with colleagues and customers from all over the globe in an expanding and demanding business. You get the opportunity to work with the biggest airlines in the world and help them with their Crew and Network & Operations production systems.

Position Responsibilities:


As a Manager Operations of Global Crew Hosting you will spend a significant part of your time in the following areas:
•    Work close with employees of the Global Crew Hosting Operations team, responsible for maintenance and support of Crew & Network Operations Hosted Production, Test and DR Environments
•    Guide and support the Operations team on adoption and execution of processes and standards
•    Resource planning and task distribution
•    Develop and track KPIs regarding Operations
•    Provide input to the sales process regarding cost/revenue of operations
•    Drive growth & development, motivation and employee satisfaction
•    Establish and improve team collaboration culture within and across the Hosting teams and departments
•    Line Management tasks (1:1 with employees, performance evaluation, administration)
•    Revise and track SLA/SLO
•    Participate in Customer escalation meetings
•    Participate in relevant Stakeholder meetings, convey and guard the Global Crew Hosting operations strategy
•    Identify and manage risks of Operations
•    Coordinate with the Architect/CDC and Deployment team
•    Organize & Host Alignment Meetings
•    Assist in talent recruitment and onboarding
•    Take ownership of and drive the Change Management Approval process

Basic Qualifications (Required Skills/Experience):


•    10+ years work experience, of which 5+ years in Aviation-IT/Aviation Software industry
•    3+ years experience as a Team Lead or (Project) Manager position

Preferred Qualifications (Desired Skills/Experience):
•    Understanding of Operations
•    Strong organizational and people skills
•    Excellent communication skills, written and spoken. Fluent in English
•    Ability to perform under high pressure
•    Takes initiative and has good presentation skills

The successful candidate will also demonstrate some of the following:
•    Knowledge of Boeing/Jeppesen Crew & Network Operations solutions, applications and dependencies
•    Knowledge of Crew Hosted Environments
•    Technical knowledge of Networking/Infrastructure/Virtualization
•    Jira, Primavera Reports
•    Project Management
•    Procurement processes
•    Experience in Leading Change (Change Management)
•    Demonstrates high level of of Seek, Speak and Listen skills

We put great emphasis on your personal characteristics. We value individuals who:
•    Put people first
•    Embrace innovation, while balancing the benefits of stability
•    Want to make a difference, as a team

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary Pay Range: $137,750.00-$178,250.00


Applications for this position will be accepted until Mar. 15, 2025


Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift


Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Generous company match to your 401(k).
  • Industry-leading tuition assistance program pays your institution directly.
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These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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