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Quality Control/Trainer Specialist 3

Job ID 401 Date posted 05/15/2017
Location Englewood COLORADO United States
Job Description

Jeppesen: Transforming the way the world moves.




Quality Control/Trainer Specialist is responsible for ensuring adequate review of all trips.  Provide quality management system oversight which enables the business to develop, maintain, and improve their business management, while achieving their business goals. Responsible for the on boarding and training of employees as well as recurrent training and mentoring for all Flight Dispatchers. Responsible for creating and delivering annual recurrent training.



Essential Duties:

  • Performs audits to determine conformance with standards, related business, regulatory, and customer requirements. Represents internal customer during external audits. Conducts non-conformance investigations to determine root cause and follow-up on resolution to ensure completion of corrective and preventive actions. Coordinates the reporting and provide trend analysis for non-conformance incidences.
  • Creates trend analysis of individuals and the department(s) for incorporation into recurrent training and continued mentoring programs. Seeks and implements standard and alternate solutions to problems demonstrating innovation and flexibility in solving problems. Monitors deviations from process flows and checklists. Reports findings to management for correction and trending statistics. Must be able to analyze collected information and trends demonstrating excellent skills in analytical reasoning.
  • Provides assistance in Flight Dispatch desk as needed based on business demands.
  • Establishes and maintains a comprehensive training manual for Jeppesen Dispatch Services including text and graphic samples.  
  • Trains new hires on Jeppesen Dispatch and Planning processes, policies and procedures.  Training will include how to use all software or products utilized in the support of this function. Provides recurrent training for existing employees. Trains new hires in basic customer service skills and functions.
  • Distributes new procedure information to the employees via the Supervisor and/or individual training as applicable.




High school or secondary school graduate or equivalent and typically 4 or more years' related experience or an equivalent combination of education and experience.



Knowledge and Skills:

  • Has a full understanding of the job.
  • Develops solutions to a variety of problems of moderate scope and complexity. Refers to practices and procedures for guidance.
  • Requires no instruction for routine work and general instructions for new lines of work or special assignments; supervision is limited. Participates in determining details of assignments to accomplish a wide range of objectives. Plans, schedules, and arranges own activities. Work is reviewed upon completion for adequacy in meeting objectives.
  • Errors would normally result in loss of customer business, material, or equipment to resolve.
  • Interacts frequently with internal and external personnel and customers. Obtains or provides information on important or sensitive organization matters.


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