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Customer Training Specialist

Company The Boeing Company Job ID 1700014550 Date posted 09/21/2017
Location Fairfax Virginia United States
Job Description

Boeing is looking for a Customer Training Specialist who will develop and maintain system-level technical and training documentation, lead training events, and perform operational tests for integrated SIGINT systems. You must have the ability to research and retain system-specific information and communicate (orally and written) system knowledge across all organizational levels for multiple programs. Ideally, you will have a shipboard (afloat) SIGINT background (as a CTR, CTM, or equivalent) with experience developing and delivering technical courses.

The responsibilities include, but are not limited to:

  • Function within a dynamic, fast pace team environment
  • Concisely interpret and translate engineering and logistics documents and system functionality into materials suitable for entry-level technicians and non-technical system users
  • Understand, interpret, and restructure technical information for a variety of audiences and applications
  • Review and modify existing technical and training materials (both web and print-based) to maintain technical currency
  • Create new and modify existing instructional materials using a variety of development tools (e.g., Madcap Flare, MS Word, MS PowerPoint, MS Excel, and Adobe Photoshop)
  • Lead classroom instruction by preparing and performing classroom lecture and laboratory training activities either in-house or at customer sites
  • Challenge existing training standards and help the entire program team find innovative and cost saving approaches to improve our service to the SIGINT community
  • Assist the system production and software development teams by supporting test activities (e.g., quality assurance and factory acceptance)
  • Deliver hardware and software setup instructions to military operators and technicians, Government representatives, and various DoD contractors

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Autonomous Systems

Relocation Assistance Available
No. Relocation assistance is not a negotiable benefit.


Basic Qualifications (Required):

  • Current and active DoD Top Secret/SCI clearance
  • 1 or more years of experience operating or maintaining SIGINT systems, ideally within the last six years
  • 1 or more years of experience teaching technical subject matter in adult learning environment
  • Experience with facilitating/leading instructional design projects
  • MS Office skills that include Outlook, Word, Excel, and PowerPoint
  • Capable to travel up to 25% of the time.

Preferred Skills:

  • Operational experience with Argon ST products (SSEE or Shockwave systems preferred)
  • Cryptologic Technician - Maintenance/Operator (CTM/CTR) experience
  • Familiarity with general technical writing principals and standards
  • Experience with web-based technical manual development
  • Familiarity with web technologies and languages (e.g. HTML, XML, Javascript, etc.)
  • Certified Master Training Specialist (MTS) or civilian equivalent qualification

Typical Education/Experience:

  • Bachelor's degree and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience  

This position requires an active Top Secret/SCI U.S. Security Clearance. (A U.S. Security Clearance that has been active in the past 24 months is considered active.)

Experience Level
Individual Contributor

Job Type

Yes, 25 % of the Time

Contingent Upon Program Award


Job Code

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