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Tier 1 Technical Support Specialist

Job ID 811 Date posted 11/17/2017
Location Gdańsk Poland Poland
Job Description

A leader in aviation and aviation training products is looking for the best to journey with us into the future of navigation! For more than 80 years, Jeppesen, a Boeing subsidiary, has made it possible for pilots and their passengers to safely and efficiently reach their destinations.   We are the world’s leading provider of aeronautical data, and are combining our company’s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions.  


At Jeppesen, we believe in a balance between personal growth and professional development. We hire the best to grow our company’s future. Watch the Jeppesen Poland movie to learn more about Jeppesen’s pioneering spirit, and to apply for our open positions.


We are looking for social, technically competent, energized individual to work with us as a:

Technical Support Specialist

As a Technical Support Specialist you will spend a significant part of your time in the following areas:

  • Answers incoming technical support escalations, phone calls, online chat sessions, and emails in an effective, efficient, and friendly manner.
  • Enters information into customer resource management tool in order to ensure proper tracking and metric reporting.
  • Responds to all inquiries for technical support within defined service level agreements. Maintains contact with the customer to ensure effective problem tracking.
  • Monitors production systems and data delivery tools for stability and troubleshoots problems as needed.
  • Escalates unresolved problems to Tier 2 technical staff.
  • Travels to customer sites and industry trade shows providing technical expertise and assistance with technical operation and customer inquiries.


Our ideal candidate:

  • You most likely have a Bachelors or Master’s degree within (or close to) the field of Computer Science or Aviation
  • Technical challenges and solving problems excite you!
  • You enjoy a variety of challenges of a highly technical nature.
  • You enjoy social interaction!
  • You have experience supporting computer applications in an operational (mission critical) mode.
  • Java, HTML, Web Development experience is a plus.
  • You are fluent in spoken and written English
  • Knowledge of German will be an asset
  • You are willing to work four 10-hour days per week from 6 a.m to 4 p.m.


If you want to:

  • have an authentic influence on the future of aviation
  • be a part of something big, challenging  and meaningful
  • join an international team where great ideas are appreciated and implemented
  • have the opportunity to work with the biggest players in the aviation world

we encourage you to apply by sending your CV in English.



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