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Experienced Technical IT Support Specialist

Gothenburg, Västra Götaland County Job ID 00000399611 Category Information Technology Post Date Oct. 26, 2023
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Jeppesen (Boeing DAS) we work with breakthrough technology, exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore. 

We are currently looking for an Experienced Technical IT Support Specialist for our office in Gothenburg, Sweden to join an international environment with a team of like-minded system experts in a leading edge expanding software company.

The team you will be working with consists of Technical Support Specialists (internally referred to as Service Managers), Systems Experts and Service Account Managers handling multiple customers globally.

Position Responsibilities:
• Become an authority on several production system installations in terms of managing the technical aspects of the applications.
• Participate in ongoing implementation projects
• Provide advanced technical support for day of operation flight and crew tracking and related products, in relation to the Service Level Agreement(s)
• Assist the client with knowledge injections, proactive problem solving and daily management of the production installation
• Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades
• Work with System requirements with internal and external stakeholders
• To be on roster (24x7 standby) every fourth to fifth week

This position is hybrid. This means that the selected candidate will be required to perform some work onsite 2 days a week. This is at the hiring team’s discretion and could potentially change in the future.

Employer will sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):
• 6+ years in software development or advanced technical support role
• Expert knowledge of Unix and/or Linux
• Expert knowledge with shell scripting
• Expert knowledge in Python language
• Good knowledge in version control systems such as Git and Mercurial
• 24X7 work environment on call
• Fluency in English language

Preferred Qualifications (Desired Skills/Experience):
• 8+ years in software development or advanced technical support role
• Particular interest in technical problem solving
• Strong programming skills (Java an advantage)
• Version control systems such as Git and Mercurial
• Messaging systems such as Activemq
• Databases (Oracle or Postgresql)
• Knowledge of Kubernetes is beneficial
• Customer relationship experience is advantageous
• Highly responsible, able to take ownership of issues
• Strong technical & analytical aptitude
• Able to work independently and within a team

Typical Education/Experience: 
Education/experience typically acquired through advanced technical education (e.g. Bachelor/Masters) and typically 8 or more years' related work experience.

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Join us if you want to:
• Get professional skills development with our virtual learning tools and platforms (Digital Campus, LinkedIn Learning, Degreed, EdX, Enterprise Mentoring, and Communities of Excellence & Practice)
• Broaden your experience in international projects, technical workshops and hackathons
• Participate in employee recognition program (Boeing PridePoints)
• Have Private Medical Insurance (Skandia)

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Competitive base pay and incentive programs.
  • Industry-leading tuition assistance program pays your institution directly.
  • Resources and opportunities to grow your career.
  • Up to $10,000 match when you support your favorite nonprofit organizations.
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