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Manager, Crew Services and Support

Job ID 1582 Date posted 02/13/2019
Location Göteborg Sweden Sweden
Job Description


Manager, CrewServices and Support


 


Summary:


Responsible for deliveringconsultancy and support services to Crew production installations and customerswithin the region, according to budget. Manages subordinate staff to include recruiting,training, performance and compensation management, motivating, delegating andmonitoring results.


 


 


Essential Duties:


  • Manages subordinate staff. Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Provides on-going developmental feedback. Makes compensation recommendations in regards to hiring salaries and salary review actions.  Recognizes contributions of individuals and teams to improve employee satisfaction and retain a skilled and motivated workforce. Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.
  • Performs resource planning and coordination of tasks. Staffs and prioritizes the client deliveries and support in order to maximize the utilization and customer satisfaction. Coordinates with Client Management, Portfolio Management, Software Development and the rest of Customer Success.
  • Develops and maintains methods, process, tools, and best practices in the region and globally in order to ensure global ways of working.
  • Assists in developing Service Level Agreements in order to win deals and to ensure client commitments are realistic.
  • Reports status and KPI's to management on a regular basis.


 


Knowledge and Skills:


  • Knowledge of policies and procedures that typically affect individual subordinate employees.  Knowledge of skills and abilities required by subordinate employees to accomplish organizational responsibilities.
  • Ability to accomplish results through employees who exercise significant latitude and independence in their assignments.  Often heads a centralized functional activity.
  • Skilled in advising a unit regarding tasks, projects and operations.  Actively involved in daily operations only when required to meet schedule or resolve complex problems.
  • Ensures that projects are completed on schedule and within budget.
  • Frequent contacts with internal personnel and outside customer representatives concerning operations, scheduling or specific phases of projects or contracts.
  • Must be able to travel 20%, as needed
  • Familiar with the Crew portfolio and product lines are beneficial


 



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