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IT International Operations Technician

Company Boeing Ukraine Limited Liability Company Job ID 1700009055 Date posted 06/22/2017
Location Kiev Ukraine Ukraine
Job Description

The job is also available to disabled individuals.

Position Description:

The IT Technician is responsible to deliver IT services, to support end users and to contribute to IT Int'l projects within the assigned region or, as needed, occasionally in other regions.

The ITT is responsible to:

  • Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.
  • Perform incident resolution or, when needed, escalation to the appropriate group.
  • Interact with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues.
  • Execute software installation and deployment to computing systems.
  • Execute asset change tasks and reflect such changes in appropriate databases.
  • Provide IT consultation to the end user.
  • Distribute new user IT starter package and provide initial user IT orientation.
  • Ensure security and policy compliance while performing technical tasks.
  • Participate in regional and cross-regional technical meetings.
  • Contribute updates to technical documentation, procedures and process definitions.
  • Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
  • Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.
  • Contribute to IT International projects as needed and as coordinated by the assigned project manager.


The IT Technician reports to the Regional Operations Manager and receives functional guidance from the Technical Leads.  The ITT frequently interacts with end users, Service Fulfillment Analysts, Support Coordinators, Technical Leads, IT Int'l Project Managers, ECST focal and external service providers.

Significant amount of business travel may be required, as driven by business needs. Special project assignment, backfill requirements or rotations may require short-term assignments to other sites and regions.

Significant flexibility is expected to perform off-hours activities, both on site and remotely.

CIO, Information & Analytics

Relocation Assistance Available
No. Relocation assistance is not a negotiable benefit.



  • Extensive IT technical support skills with superior knowledge of operating systems and software
  • Excellent troubleshooting and problem solving skills.
  • Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
  • Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situations.
  • Dynamic and proactive attitude, flexibility

·         High level of energy, enthusiasm and passion highly desirable.

  • Process oriented
  • Excellent English oral and written communication skills

·         Strong sensitivity for cultural differences and significant global acumen.



·         At least three years hands-on experience in enterprise IT infrastructure support and service delivery.

  • Computing or engineering degree required.
  • Professional technical certifications highly desirable

·         Previous experience working in a global IT team highly desirable.



The ITT is expected to select one or more areas of specialization. These will be used:

·         To tailor the professional development and skills development plans.

·         To assign the resolution of particularly complex problems to technicians with the closest areas of specialization.

·         To create succession plans and career growth paths for other specialized technical roles in the Boeing IT organization


The ITT may be assigned Executive Computing Support tasks, as coordinated by the Executive Computing Support focal in the assigned region.

Important information regarding this requisition: This requisition is for an international, locally hired position in Kiev, Ukraine. IT IS NOT FOR EXPATRIATE ASSIGNMENT. Please list all of the Countries in which you are a citizen and/or have work authorization for on the top of your resume. THE COMPANY WILL NOT SUPPORT THE EMPLOYEE AND WILL NOT ADMINISTER THE IMMIGRATION PROCESS FOR SUCCESSFUL APPLICANT. THERE IS NO EXPATRIATE OR RELOCATION PACKAGE ASSOCIATED WITH THIS POSITION.Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll. 

All information provided will be checked and may be verified.

Experience Level
Individual Contributor

Job Type

Yes, 10 % of the Time

Contingent Upon Program Award


Job Code

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