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HR Operations Manager

Job ID 2053 Date posted 11/07/2018
Location Manassas VA
Job Description

Position Overview

This role is responsible for the development and execution of an HR operations strategy supporting the end to end life cycle of an employee at Aurora.  This role is at the intersection of people, process and systems and crates a rich experience for employees when interacting with HR. A successful candidate will collaborate closely across HR, corporate functions, and business leaders to operationalize the overall talent strategy for Aurora.

Responsibilities 

  • Develop and execute on HR strategy
  • Support the creation and execution of the HR operations strategy in partnership with HR Business Partners, HR function, and business stakeholders.
  • Own the creation, documentation, and management of the end to end employee lifecycle HR processes including new hire processing, on-boarding and integration, exits, and maintenance of employee records.
  • Partner in the development and implementation of both new and/or modified HR programs.
  • Communicate across the organization to identify needs and disseminate information
  • Consult with key stakeholders (including Corporate Functions such as Payroll, IT, Finance, etc.) and HR Function (Talent Acquisition, Business Partners, Benefits/Compensation, HRIS, Talent, Learning & Development) to understand and address business and shared services needs.
  • Develop effective communication and education materials for employees; ensuring the delivery of timely and accurate information.
  • Make data driven improvements
  • Monitor and partner for data integrity in the HR systems and ensure appropriate and relevant audit controls are in place.
  • Analyze key performance data to recommend and implement continuous process improvements.
  • Provide advice and information to stakeholders on HR programs for ongoing process improvements.
  • Respond to and address HR issues
  • Respond to issues and requests from HR and stakeholder partners, employees and managers.
  • Actively participate as a working manager on addressing inquiries and requests using the HR case management system.
  • Serve as a point of escalation for team members to resolve complex issues.
  • Provide guidance and mentorship
  • Provide guidance on the application and consistency of key HR policies and practices across the US and Europe offices.
  • Provide leadership to direct reports and manage a highly capable team through the training and development of skilled professionals to meet the business needs.

Requirements

  • Able to exercise judgment and independently determine and take appropriate actions within defined HR policies and procedures.
  • Able to work with minimal guidance/direction.
  • Able to correctly prioritize and escalate issues.
  • Able to independently define objectives and approaches to meet them.
  • Able to approach assignments with integrity and honesty, and a respect for complete confidentiality.

Desired skills and background

  • 5+ years of relevant experience in the HR field and a BA or BS degree, preferably with an emphasis in HR or Business. A Master’s degree may be substituted for 2 years of relevant experience.
  • Experience in leading an HR shared service or operations team and applying service management principles.
  • Experience in lean process, process improvement, implementation of enabling technologies.
  • Proven ability to manage and motivate teams.
  • Experience developing KPIs and SLAs to enhance service delivery.
  • Full working knowledge and understanding of HR legislation/employment law, principles, policies, and procedures.
  • Comfort managing up and across the organization, with strong credibility and the ability to influence leaders and teams - excellent collaboration skills.

 


Division
Aurora Flight

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