Team Lead - IT Programmer/AnalystMilton Keynes, England; Bristol, England
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In 2010, MOD awarded Boeing the £800 million Future Logistic Information Services (FLIS) contract as its Support Chain Information Services (SCIS) Delivery Partner. SCIS is a partnering arrangement between the MOD and Boeing Defence UK (BDUK) to improve the reliability and capability of the logistic information systems and services that deliver engineering, supply chain and business intelligence information. Boeing provides secure, stable and resilient SCIS services by assisting the MOD in streamlining and optimising its end-to-end logistics information system into an agile and effective capability that underpins the support chain.
This hands on Team Lead role with a technical and customer bias is to support the sustainment with incidents and adaptive changes of the Stores System 3 service to the MoD’s Inventory Managers and their warehousing customers.
The primary list of activities include:
Lead the team of 5 programmers and incident resolvers in the support team
Key Skills: soft skills, people management
Be the focal for Fujitsu (who support the hardware and hosting services) and Leidos (who partner in the full end to end military supply chain) and liaise with their technical teams on incidents investigations and adaptive changes
Key skills: Incident management, soft skills, good communication, deliver on promises
Triage received Incidents, Service Requests and Adaptive Changes and support resolution if in scope of the team or forward to the appropriate resolver group as required.
Key Skills: business process knowledge, SS3 application knowledge, Business Resolver Groups (MoD) knowledge, service management tool knowledge
Coordinate incident management resolution and system changes with BDUK and MoD teams
Key skills: team working, incident management, process management, Lean +
Support the design, coding and documentation of system corrective and adaptive changes as contracted by the customer
Key skills: COBOL and SCL programming knowledge, business process knowledge, SS3 application knowledge, change management, project management
Develop business relationship with the end user community in order to improve understanding of their business and ensure our solutions best meet their needs
Key skills: stakeholder management, customer relationship, soft skills, good communication, deliver on promises
The service level agreement is fundamentally to provide a 07:00 to 19:00 Monday to Friday (excluding Bank Holidays) service so some flexibility is required to ensure the team collectively provide support coverage during these hours. In addition, the service is supported outside of these hours on a 24/7 basis via the on-call process for high business importance incidents.
Team Lead or Project Lead experience
COBOL and SCL programming languages
Previous experience in an IT Service organisation with Incident Management experience
Ability to remain calm under pressure or through demanding challenges
Good analytical and fault investigation skills
Effective written and verbal communication skills
4+ years’ experience as a senior developer
S3 programming language
ITIL V3 Foundation
Knowledge of the VME (or similar) mainframe platform
Knowledge of the Helmsman software
Experience of working within the Defence sector
Willingness and eligibility to obtain SC clearance is required.
All information provided will be checked and may be verified.
Important information regarding this requisition: This position does not have sponsorship approval. This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE
Contingent Upon Program Award
No, this position is not contingent upon program award
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.