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Mid-Level Electrical Systems Support Specialist

Company The Boeing Company Job ID 1900033609 Date posted 02/20/2019
Location North Charleston South Carolina United States
Other Locations
Renton;Washington;United States~Kent;Washington;United States~Bellevue;Washington;United States~Everett;Washington;United States~

Job Description

The IT Operations organization is looking for an individual who wants to work as part of a global team in a dynamic environment supporting Boeing product life-cycle systems, has strong technical aptitude, and has an ability to investigate and solve challenging problems. The position will be part of a team supporting a portfolio of electrical systems design applications, for both current and future production systems.


The chosen candidate will play a key role in enabling the business by maximizing system availability, increasing business productivity, and improving user experience so that Boeing Programs can deliver on business objectives and commitments. The job entails applying technical skills and knowledge of specific information technologies in support of daily operations, system improvements, and end user technical (Tier 3) support.  This includes investigation, resolution, and proactive prevention of system and data problems. This work involves collaborating with other IT functions and business stakeholders to respond to service tickets, address system performance issues and trends, and tackle new requirements and opportunities related to improving systems and operations excellence. The role will also help us pursue learning and growing skills/knowledge capability within and across business and technology domains as we continue to develop and expand a world class support team.

Job Responsibilities:
  • Troubleshoot and resolve reported issues and system-generated alerts/alarms, working in coordination with users, business SMEs, and other IT personnel
  • Engage other IT services as required to support users and solve problems
  • Participate in planning and execution of system updates
  • Perform system health checkout after planned or unplanned outages
  • Develop knowledge articles and support documentation
  • Fulfill user/business-generated service requests
  • Automate support tasks where possible
  • Initiate Change Requests
  • Participate in Root Cause/Corrective Action (RCCA) investigations
  • Provide off hours on-call support on a rotational basis to resolve escalated issues

Candidate must be an independent self-starter, be able to work with people across various locations and have the ability to concurrently manage a variety of different tasks. The candidate for this position must be willing and able to work both strategically and at a tactical level to accomplish the elements of the assignment.

Candidate should also demonstrate the following traits:

  • Knowledge: Understands and applies job practices, techniques, standards, principles, theories, and concepts
  • Problem Solving: Provides technical solutions to difficult problems. Develops solutions that are imaginative, thorough, practicable, and consistent with organization objectives.
  • Discretion: Independently determines and develops approaches to solutions
  • Impact: Contributes to the completion of tasks and projects
  • Liaison: Interacts frequently with inter-organizational personnel, external customers, and vendor

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

CIO, Information & Analytics

Relocation Assistance Available
No. Relocation assistance is not a negotiable benefit.

Required Qualifications:
  • This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee
  • Experience in Oracle and SQL Server database languages and tools
  • Experience with T-SQL, HTML and XML
Preferred Qualifications:
  • Experience with TOAD and PuTTY
  • Boeing Electrical Design domain experience
  • PERL experience
  • Basic structured programming skills with C#, .NET and/or Java
  • Experience in production operations or end user/customer support for IT Systems (HP Service Manager)
  • Strong problem-solving and analytical skills
  • Excellent written and oral communication skills and interpersonal skills
Typical Education / Experience:

Technical bachelor's degree and typically 5 or more years' related work experience or a Master's degree with typically 3 or more years' or a PhD degree or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study.

Experience Level
Individual Contributor

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