Operations Center Engineering Manager

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes (BCA) Engineering Customer Support is seeking an Operations Center Manager to support customers on a 24/7 basis and lead a team that operates on a variable shift and rotation schedule.

This position will be leading and supporting a multi-skill team that develops structural and systems solutions for the Customer to keep their airplanes flying. This position entails supporting a team in the actual creation of the solutions by eliminating obstacles and facilitating collaboration across teams to engage a diverse pool of experts to best resolve technical and business issues. This position consists of understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the Customers' situational requirements. This position has some travel to integrate with customers, suppliers, and other organizations.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

This particular Management position is for 7 on, 7 off schedules, with 12 hours shifts.

Primary Responsibilities:

• Primary role is to manage engineers and techs in the Operations Center providing troubleshooting systems issue guidance and developing structural repairs for the Boeing Commercial Airplane Customer Support Engineering division.

• Monitors high impact Emergent Issues for Operators and Customers and provides guidance to Mission Directors, Team Leads, and Team personnel.

• Requires experience with engineering tools and processes for Boeing commercial airplane models. Develops and executes project and process plans, implements policies and procedures and sets operational goals.

• Works with functional and business unit management to acquire resources for projects and processes, provides technical management of suppliers and leads process improvements.

• Interfaces directly with external customers including airlines, Maintenance & Repair Overhaul (MRO) stations, Lessors, etc. to clarify technical requirements and issues.

• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.

• Provides oversight and approval of technical approaches, products and processes.

• Embodies the leadership expectations of How We Lead (Manages as a Coach, Career Mentor, and Engineering Business Leader).

• Manages, develops and motivates employees.

• Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities.

• Manages the teams shift schedule to ensure the team has the appropriate coverage to support operator questions and concerns 24 / 7 by 365

• This position consists of understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the Customers' situational requirements.

• Engages and empowers employees to make process improvements.

This position is 100% onsite, the selected candidate will be required to work onsite at Seal Beach.

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.

Basic Qualifications (Required Skills/Experience):

• Bachelor's Degree or higher in engineering

• 3+ years of experience within the aviation or the airline industry

• 2+ years of experience in a customer-facing role or organization

• Experience leading a team, formally or informally

• Ability to work and function in a 24x7 by 365 operational environment

Preferred Qualifications (Desired Skills/Experience):

• 2+ years’ experience dealing with and solving airline customer technical questions and issues

• 2+ years’ experience performing aircraft maintenance at an airline, delivery center, or flight test

• Understanding of design concepts & technologies, and engineering processes

Relocation:

This position offers relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift.

Union:

This is a non-union-represented position.

 “At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only.  Salaries are based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $138,550 - $187,450

Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Manager
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time