Mid-level IT Software Systems Operations and Maintenance Analyst

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Defense, Space & Security (BDS) is looking for a problem-solving Mid-level IT Software/Systems Operations and Maintenance Analyst to support Satellite Ground Data Center based in Springfield, VA.

In this role, you will perform ITIL Tier 2 Mission Operations and Maintenance (O&M) support for satellite control mission systems.  You will be part of a team providing in-depth troubleshooting, technical analysis and restoring software to normal operational status.  The mission systems include Compute, Storage, and Database components.

Upon notification of an incident, then following detailed troubleshooting procedures, you are responsible for resolving software, system, or hardware failures.  When incidents are more complex, you will escalate to the Tier 3 Software Development Supplier.

Position Responsibilities:

• Incident Response:
  • Ensure mission software executed and operated properly by the operations center.
  • Mission software includes satellite command and control, mission planning, mission data processing, and flow orchestration.
  • Troubleshoot problems using established procedures and processes to return the SW to normal operating conditions within the timelines defined below:
    • Mission Critical Incident: 1 hour to resolve the issue or develop a workaround or escalate to Tier 3 factory team
    • Mission Essential Incident: 6 hours
    • Mission Support Incident: 72 hours
    • Contract award fee is contingent upon being able to meet these response times

When not responding to an incident, other duties will include but not be limited to:

• Perform system diagnostics and preventive maintenance
• Maintain system software environments (Compute, Storage, and Database)
• Assist with transitioning of new systems into operations and decommissioning of old systems
• System Tuning
• User Maintenance (profiles, user lists)
• Perform backups
• Contribute to system configuration audits

This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Springfield, VA.

This position requires an active U.S. Top Secret/SCI Security Clearance with CI polygraph (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

This position is contingent upon clearance verification and program / customer concurrence.

Basic Qualifications (Required Skills/Experience):

• Completed one of the following polygraphs: Counter-Intelligence, Full Scope or Counter-Intelligence & Full Scope
• Possess Security+ certification or CISSP certification
• Willing to work alternating/variable shift including weekends and holidays

Preferred Qualifications (Desired Skills/Experience):

• Technical problem solving skills
• Programming and scripting skills (Python and Java preferred)
• Databases knowledge (Oracle preferred)
• Responsible and high degree of accountability
• Able to resolve issues with thoroughness and follow through to completion
• Desire to support satellite operations missions
• Able to work collaboratively with fellow engineers, operators, satellite controllers, planners, and mission directors across different companies and government organizations

Typical Education & Experience:

Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years' related work experience, 9 years' related work experience, etc.)

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift Work Statement:

This position is for variable shift.  This is a shift position requiring around-the-clock staffing and no travel is required.

This position may be required to work or provide on-call support to around-the-clock staffing or 24x7 shifts, this also includes weekends and holidays.  No travel is required.

Additional Information:

Reference below links for an overview of ITIL Tier levels and Tier 2 Incident Response tasks

https://www.certguidance.com/explaining-support-levels-itil-itsm/

https://www.certguidance.com/incident-management-itil-itsm/#incmact

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time