Service ManagerTrenton, Ontario
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
At Boeing, we are all innovators on a mission to connect, protect, explore, and inspire. From the sea bed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us.
Jeppesen Canada, a Boeing company is focused on the needs of global defense, space and aviation customers from all markets, regardless of their equipment’s original manufacturer. With engineering, digital analytics, supply chain and training support spanning across both the government and commercial service offerings, we are uniquely positioned to keep passengers flying, and nations safe.
Jeppesen Canada has an opening for a Service Manager reporting to the Global Manager, of Flight Optimization Service Management Team working out of the CFB Trenton, Petawawa, Ottawa, or Winnipeg office. The Service Manager will be responsible for delivering Military Embedded Services by being stationed within the customer’s operation as a sole contributor. The successful individual will develop a thorough understanding of the customer’s workflow and specific operational requirements becoming a subject matter expert.
Provide day to day subject matter expert (SME) support to the operation and governance of the Jeppesen scoped product solutions / services and training
Organize and deliver Jeppesen scoped product solutions training to the Royal Canadian Air Force Department of National Defense (DND Canada) User, Manager and Administrator levels
Support aviation working groups
Maintain SME level awareness of the flight planning, and Electronic Flight Bag (EFB) related product solutions, and technology
Provide remote or on-site problem-solving assistance
Oversees the support and delivery of the scoped services
Flight planning data validation and support
Delegate and direct service tasks; monitor progress of all current and pending services requests (open a support case for each for tracking) and provide status back to the organization of ticket status
Present to a C level audience
Basic Qualifications (Required Skills/Experience):
Minimum of 5+ years of aviation experience in the field of flight planning, either in flight operational or in a flight support function
Aeronautical experience (examples: Flight Deck Operations, Piloting, Flight Planning (International), Aircraft Dispatch experience, Airline Operations, Military flight operations)
Candidate must consent to Canadian Government Controlled Goods Program (CGP) assessment
Candidate must be able to obtain a Secret Clearance
Must have strong Presentation Skills to C level audience
Excellent verbal and written skills
Good working level knowledge of Microsoft Office Suite
Preferred Qualifications (Desired Skills/Experience):
Technical degree in a related field of study preferred
Pilot and or dispatcher License is preferred
Working within military aircrew experienced liaison (or equivalent)
Experience managing Customer relationships
Prefer a Canadian Secret Level II clearance
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience, 13 years' related work experience, etc.)
No relocation assistance is offered for this role
This requisition is for a locally hired position in Canada. The employer is Jeppesen Canada Ltd. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.
This position requires the ability to obtain and maintain a secret security clearance from the Canadian government. Requirements to obtain a secret security clearance can be found at http://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/information-eng.html#a1.1.
Individual Contributor - 4
Contingent Upon Program Award
No, this position is not contingent upon program award
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.