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IT Support Engineer (Onsite)

Waddington, England Job ID 00000396465 Category Customer Training Post Date Sep. 27, 2023
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defence UK is looking for an IT Support Engineer to support the day to day operations and maintenance of the Gladiator core systems and services. This is an onsite role, based at Waddington.

You will be able to demonstrate previous experience in supporting synthetic training equipment and be willing to develop new or existing skills including; learning, supporting, fault diagnosis and corrective action on a combination of COTS and tailored applications. The role requires a proven understanding of sophisticated networking protocols, traffic routing, firewalls, security, cross domain security, servers, distributed simulation, collective training and simulation standards HLA/DIS. A curiosity about aviation, aircraft, military operations or flight simulation will also be advantageous.

As a predominantly an application/software role, we are open to all abilities with previous IT experience, many of the applications used in-house are tailored or COTS software heavily modified to meet the needs of the business, therefore it is not crucial that you meet all of the skills or experience outlined in this job description as long as you are dedicated, hardworking and willing to work towards mastering these skills.

Your collaboration and collective working will be essential to this project so effective communication and good teamwork with other members of the team and wider Boeing teams is imperative. You will need to be an innovative individual who can actively contribute to new insights and mobilise the strategy of the Gladiator programme. It is important to have a good working relationship with our Customer and sound understanding of their needs, to ensure the Gladiator programme is as effective as possible.

Your roles and responsibilities shall include:

  • Accomplishes system initialisation and configuration, system operations, system monitoring, rapid fault diagnosis in accordance with SLA’s, implement hotfix and workarounds to ensure successful training outcomes and maximum system uptime.
  • Post operation tasks and system shutdown. Restoring environments to a predefined configuration and state in preparation for the next operational requirement of the capability.
  • Performs corrective actions and preventive maintenance, solving and authorised modifications on hardware and software to resolve technical, design, quality, operational and other issues with the system.
  • Interrogate system, software and infrastructure logs, dump files and console outputs to identify and resolve bugs or faults existing within the software/system.
  • Performs deployment of configuration and software using a variety of deployment and source control tools (PDQ, Git/Bitbucket, Batch/Python/PowerShell scripts).
  • Routine maintenance of hardware and software.
  • Provides daily operation and/or support for the Gladiator system to include liaison with MoD and civilian instructional staff in exercise planning and preparation, communicating system limitations, solving and standard methodology.
  • Use of the Gladiator core software tools such as VR-Forces, Remote Desktop and Atlassian collaboration tools.
  • Work closely with third-party suppliers to resolve any issues or faults.
  • Work closely with wider Boeing teams, including integration and testing teams.
  • Liaise with internal teams to develop software, systems and processes to continuously improve system performance, functionality and efficiency.
  • Maintain system documentation, follow approved processes and update records as the need arises.
  • Ensure compliance with data and physical security instructions.
  • Support major system modification or fault rectification, which may require manual handling and lifting, and limited working at heights

Preferred Skills, Qualifications and Experience:

  • Knowledge of one of more of the following technologies including; Application Support, RedHat Linux, Docker, Remote Desktop, Networking, Cross Domain Security, Software Implementation or Communications would be desirable.
  • A vested curiosity about continuously embracing modern technology to improve the system capabilities to maintain a groundbreaking training capability for the MoD.
  • Knowledge of RHEL Linux and containerized applications (Docker).
  • Ability to develop innovative engineering solutions independently and collectively.
  • Fault find and understand large sophisticated systems.
  • Experience in application support and integration with both COTS and In-House applications required.
  • Batch, Scripting & Process development.
  • A solid understanding of deployment, management and configuration of software systems.
  • A firm grasp of source control (git).
  • Knowledge of networked systems and protocols.
  • Understanding of HLA/DIS in distributed simulation.

What Boeing offers you:

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

  • Competitive salary and annual incentive plans
  • Continuous learning: You’ll develop the approach and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  • 23 days plus UK public holidays and a Winter Break between Christmas and New Year!
  • Pension Plan with 10% employer contribution
  • Company paid BUPA Medical Plan
  • Short Term Sickness: 100% pay for the first 26 weeks
  • Long Term Sickness: 66.67% of annual salary from 27th week
  • 6x annual salary life insurance
  • Parental leave options are available!

Employer will not sponsor applicants for employment visa status.

Work Authorisation: This position does not have sponsorship approval. This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to acquire immigration and labour sponsorship for any applicants.

Security Clearance: Willingness and eligibility to undergo and acquire SC clearance is required for which UK citizenship is essential leading up to acquiring Developed Vetting (DV).

Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

This role is expected to be 100% onsite and will operate on shift pattern.

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Competitive base pay and incentive programs.
  • Industry-leading tuition assistance program pays your institution directly.
  • Resources and opportunities to grow your career.
  • Up to $10,000 match when you support your favorite nonprofit organizations.
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