End User Support SpecialistWinnipeg, Manitoba
Financial & Well
Health & Well
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is looking for an End-User Support Specialist to join our team in Winnipeg, MB.
The successful candidate will work within the team to provide support and technical expertise to a diverse group of users with a range of issues relating to hardware, software, peripherals and project support.
The successful candidate will be expected to be part of a 24x7 on-call team and provide extended hours support.
This role will report to the Information Systems Infrastructure Manager.
Experience evaluating and communicating (both written and oral) technical information and solutions with customers, suppliers and teammates at all levels of the organization in a professional manner
Supports the installation, configuration and maintenance of system hardware, software, peripheral products and audiovisual systems
Maintains an inventory of existing equipment, and assists with the evaluation and purchasing of new equipment
Performs incident management and resolves hardware, software and configuration problems with systems. Integrates security solutions into information systems.
Documents and adheres to procedures, standards, best practices, configuration settings, and installation sequences on software and hardware.
Works directly with other departments to ensure Information Technology hardware and software solutions meet business requirements and schedules
Works both independently and as part of a team to multitask in a fast-paced environment with tight deadlines
This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Winnipeg, MB.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
Must be legally able to work in Canada
3+ years’ experience in an IT support role as a technician or help desk analyst
3+ years’ experience working with and troubleshooting Windows 10 and Microsoft Office (2016, 2019, 365)
2+ years’ experience with computer component installation and troubleshooting
CompTIA A+, Security+ certification or equivalent
Able to support on-call 24/7 rotation
Preferred Qualifications (Education/Experience):
PowerShell scripting experience in automating tasks
Familiarity with audiovisual hardware including Cisco Telepresence/VTC
Dell Tech Direct warranty and repair services
Experience with image capture and deployment tools (Norton Ghost, Acronis or equivalent)
Experience working with Android mobile phone technology
Experience troubleshooting laser printers
Experience with Linux (Red Hat, Oracle, Ubuntu)
Experience troubleshooting using remote support tools (Remote Desktop, Dameware)
Knowledge of desktop hardening practices
Typical Education and Experience:
Bachelor's degree and typically 3 or more years’ related work experience, a Master’s degree and typically 1 or more years’ related work experience or an equivalent combination of education and experience.
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
This position is for 1st shift, however candidate must be willing to work variable shifts when necessary, including weekends and overtime.
This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Contingent Upon Program Award
No, this position is not contingent upon program award