Product Support Engineer

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defence UK (BDUK) is a subsidiary of the Boeing Company and currently employs over 1,400 people in the UK. We are responsible for delivering several exciting contracts to our UK defence customers including new capabilities like the E-7 AEW&C and the P-8A Maritime Patrol Aircraft, Autonomous Systems, C4ISR Services, Support for the Chinook & Apache Fleets, Logistic Information Services and Training Services and are very much in a growth phase.

As a BDUK employee, you will have access to flexible and virtual working arrangements, benefits packages, employee incentive programmes and study assistance, as well as the potential for international travel. You will also have access to many resources that you will be able to access in order to inform and support your development throughout your career with us.

Our programmes are internationally run, with key partners being Boeing Defence, Space and Security, based in the USA, and Boeing Defence Australia. You will be part of our ongoing collaboration with these business units, and this provides opportunities for travel for short-term or longer-term periods if desired.

While we work in agile and dynamic engineering environments, your wellbeing is important to us and we strive to find a healthy life balance and ethical team culture with a strong emphasis on openness, collaboration, innovation, safety and first-time quality.

Boeing Defence UK is currently looking for a highly skilled, experienced ILS Technical Lead Engineer to support the UK Apache Programme.

Boeing Defence UK Engineering operates a matrix construct, with engineering departments delivering technical skills, expertise and products into our programmes. You will be homed in Support Engineering (sometimes called ILS Engineering), which develops and delivers our product supportability infrastructure across multiple programmes using many ILS technical capabilities pillars, including:

• Integrated Logistic Support Engineering (General)

• Logistic Support Analysis

• Reliability Centred Maintenance Analysis

• Engineering Data Exploitation

• Reliability and Maintainability

• Obsolescence Management

• Technical Publications

• And more…

The Apache ILS Technical Lead Engineer will lead the Apache Product Support effort, represent the function as part of the leadership team and maintain strong relationships with the Design Organisation & Customer.

Key skills required for the post:

• A thorough understanding of Support Engineering in the Military environment.

• An understanding of the derivation and creation of Support Product documentation.

• Ability to work with and influence the cross functional business stakeholders to identify optimization opportunities and ways in which suppliers can enhance our offering to our customers.

• Ability to liaise with the OEM platform side of Boeing to integrate the UK solutions to cost and schedule.

Responsibilities include:

• Oversight and leadership of material for briefings, meetings and formal working groups (internal and external).

• Planning and implementation of the ILS Functional Support capabilities to support the programme at senior level.

• Lead the definition of the requirements set supporting the use and deployment of Data Analytics services which will enhance the support solution. 

• Attendance at internal, supplier and customer meetings, representing ILS as part of the leadership team to ensure supportability considerations are represented.

• Liaison with other functions (Engineering, SCM, Training, Programme Management and Security) to ensure ILS remains informed and aligned with wider BDUK developments and progress.

• Liaison with the Customer on specific areas of Technical Services and provision of our sustainment solution.

• Highlight any risks, issues or opportunities within product support at the earliest possible point and where required develop and lead mitigation and development plans.

• Work as directed by the BDUK ILS Managers and program Chief Engineer.

• Integrate and lead special projects, reporting to Senior Management within the Apache Programme portfolio.

• Development of strategies and subsequent enactment of plans to support joint working with US based design organisation and UK Based Product Support work streams.

• Mentoring and development of Product Support team members to grow domain experience, validate technical approaches and offer advice and guidance.

• Reach across all Boeing Business areas to ensure the value of ILS/Product Support is understood and recognized.

• Working with the cross functional business stakeholders and suppliers to identify optimisation opportunities.

• Drive first time quality, also driving through Continuous Improvement projects to reduce costs/increase efficiency.

Experience Required:

• Ideally (but not essential) educated to at least degree level in a relevant Engineering subject or equivalent combination of education and experience.

• To be successful in the role you will need to have a significant amount of Support Engineering/Integrated Logistical Support related work experience and recognized training.

• Ability to obtain UK SC security clearance.

• Ideally you will have experience with the Aviation industry.

• Previous experience of the Apache Programme would be highly desirable.

• Experience of working with international support standards such as Def Stan 00-600, ASD/AIA Suite of S Series ILS Specifications.

• Previous involvement with UK MoD customers would be highly desirable.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time