Kuwait C17 Customer Engineer

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company:

Boeing is the world’s largest aerospace company and is the leading manufacturer of commercial airplanes and defence, space and security systems.  We are engineers and technicians. We are supply specialists and information technologists. We are skilled scientists and thinkers, bold innovators and dreamers

This position is part of the on-site C-17 Field Services Team supporting the Kuwait Air Force customer at Al Mubarak Airbase. The team works directly with the customer, providing real-time, time critical and dynamic assistance at the point of delivery.

Role Description

We are looking to hire a Field Services Customer Engineer as part of the on-site C-17 Field Services Engineering and Technical Support (FETS) team.

In this role you will be responsible for:

• Participating in resolving complex operational problems that require a high level of ingenuity, innovation, and coordination with the Kuwait customer and other Boeing entities.

• Providing the Kuwait customer troubleshooting and repair guidance.

• Providing assistance with the interpretation of technical documents to ensure the intent and purpose of the documentation is understood and followed.

• Providing specialized on-the-job training by explaining the theory of operations and demonstrating basic operating, maintenance, servicing procedures, and troubleshooting techniques.

•  Investigating and pursuing courses of action necessary to safely support Kuwait missions including assistance with spares supply and support equipment.

• Documenting field site activities by preparing and transmitting publication change requests, continuous process improvement data, and technical reports to provide status of product or customer issues and developments. 

In addition, the preferred candidate will be required to provide similar support and advice for other C-17 customers in the region, and worldwide. .

Travel to other operating locations to assist with operation, maintenance, and recovery of any operators C-17 aircraft may be required.

Typical Education / Experience

Required Experience

• You will require an engineering degree in an accredited and relevant subject (aerospace, Electrical, Mechanical or equivalent). 
• This position requires the ability to work independently under time constraints and stress, in a demanding, on-call, around the clock operational environment.
• Experience on C-17 or similar widebody fleet aircraft.

Desirable Experience

• Prior knowledge of Non-Destructive Inspection techniques, circuit knowledge, Computer Aided Design (CAD) and the interpretation of engineering drawings is desirable.    
• Ideally you will have a strong background in the Electrical/Avionic systems and/or mechanical/airframe repairs, system operation, maintenance, troubleshooting and repair of aircraft hydro-mechanical, and propulsion systems.
• Prior experience in troubleshooting complex integrated systems, within an operational environment is desirable.

You will be dealing with the Boeing Globemaster III, C-17, a highly complex aircraft, and a proven background in supporting an aviation product in the field, and that you can demonstrate that you have the experience and ability to perform the functions listed beforehand will identify you as a suitable candidate.

This role will require that a suitable applicant is enrolled onto a United States Air Force sanctioned C-17 Delegated Engineering Authority (DEA) programme. This Program is conducted through on-the-job training and will include certain travel opportunities to other Boeing C-17 facilities, around the world, to achieve the required standard. The Programme will take approximately 2-4 years (depending on prior experience).

What else are we looking for?

• Excellent written, verbal and interpersonal communications skills

• Strong customer focus (both external and internal).

• A collaborator and innovator.

• Have a “can-do” attitude and the ability to work on multiple tasks when under pressure

• Flexible approach to resolve competing demands without compromising technical or programme integrity

All information provided will be checked and may be verified.

Relocation:

This position offers relocation based on candidate eligibility.

Security Clearance:

The successful applicant will require local clearances as required by the role.

This requisition is for an international, locally hired position in Kuwait. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Kuwait law. Employment is subject to the candidate's ability to satisfy all Kuwait labor and immigration formalities.

Applications for this position will be accepted until Apr. 06, 2025

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer willing to sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Kuwait)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.