Experienced Technical IT Support Specialist

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Jeppesen (Boeing Digital Aviation Solutions), we work with breakthrough technology, exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore.

We are currently looking for an Experienced Technical IT Support Specialist for our office in Singapore to join an international environment with a team of like-minded system experts in a leading edge expanding software company.

The team you will be working with consists of Technical Support Specialists (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite 3 days a week according to current agreements. This is at the hiring team’s discretion and could potentially change in the future.

Position Responsibilities:

• Become an authority on several production system installations in terms of managing the technical aspects of the applications.

• Participate in ongoing implementation projects

• Provide advanced technical support for flight and crew planning and related products, in relation to the Service Level Agreement(s)

• Assist the client with knowledge injections, proactive problem solving and daily management of the production installation

• Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades

• Work with System requirements with internal and external stakeholders

• Opportunity to be on roster (24x7 standby) every fourth to fifth weekend (eventually fifth week) which is compensated additionally.

Basic Qualifications (Required Skills/Experience):

• Bachelor's degree or higher in Information Technology related field or equivalent.

• 5+ years in software development or advanced technical support role

• Strong knowledge in Python language

• Strong knowledge of Unix and/or Linux

• Strong knowledge with shell scripting

• Good knowledge in version control systems such as Git and Mercurial

Preferred Qualifications (Desired Skills/Experience):

• Particular interest in technical problem solving

• Strong programming skills

• Databases (Oracle or Postgresql)

• Experience with AWS

• Knowledge of Kubernetes is beneficial

• Knowledge of Terraform is beneficial

• Messaging systems such as Activemq

• Customer relationship experience is advantageous

• Highly responsible, able to take ownership of issues

• Strong technical & analytical aptitude

• Able to work independently and within a team

• Fluency in English language

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Other job-related information:

This requisition is an international, locally hired person.

Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.

Applications for this position will be accepted until May. 06, 2025

Education

Bachelor's Degree or Equivalent Required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer willing to sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Singapore)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.