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Senior Customer Quality Support Representative

Everett, Washington Job ID 00000441848 Category Quality Post Date Jan. 20, 2025
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Defense, Space & Security (BDS) is seeking a Senior Customer Quality Support Representative to join the KC-46 Tanker program located in Everett, WA.

The Customer Quality Support role is a customer interface focal who is essential for ensuring compliance with regulatory standards and requirements set forth by organizations such as the Defense Contract Management Agency (DCMA) and the United States Air Force (USAF). By performing inspections on Boeing Commercial Airplanes (BCA) products on behalf of DCMA/USAF, the role helps to verify that products meet the necessary quality and safety standards. By conducting thorough inspections and supporting DCMA process evaluations, the Customer Quality Support role helps to identify and mitigate potential risks early in the production process. The Customer Quality Support role plays a critical function in ensuring compliance, mitigating risks, enhancing customer satisfaction, driving continuous improvement, and maintaining Boeing's reputation for quality and reliability.

This position supports multiple shift operation facility, and the selected candidate may be required to work either 1st or 2nd shift depending on the business needs.

This position will:

  • Serve as the quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects.

  • Provide product manufacturing and delivery status.

  • Facilitate and lead resolution of customer concerns.  

  • Complete administrative tasks that support customer requirements.

  • Engage and lead stakeholders to ensure a positive customer experience.

  • Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.

  • Provide customer orientations around safety, production, delivery processes and the Quality Management System.

  • Coordinate and communicate applicable production records with the customer.

  • Perform aircraft inspections as BDS airline customer.

Position Responsibilities:

  • Perform customer reviews, shakes, and inspections

  • Independently manage the schedule of customer inspections and events

  • Coordinate with customer, manufacturing, and quality stakeholders to ensure alignment of resources to support schedule

  • Assist the customer throughout production and delivery through various quality tasks and projects

  • Provide product manufacturing and delivery status

  • Facilitate and lead customer concern resolution

  • Complete administrative tasks that support customer requirements

  • Engage and lead stakeholders to ensure a positive customer experience

  • Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency

  • Provide customer orientations around safety, production, delivery processes, and the Quality Management System (QMS)

  • Coordinate and communicate applicable records with customer

  • Work under minimal supervision and exercise considerable latitude in determining strategies and approaches to assignments based on procedures, goals, and objectives

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship.  An interim and/or final U.S. Secret Clearance Post-Start is required.

Basic Qualifications (Required Skills/Experience):

  • 5+ years of experience with aircraft production or maintenance

  • Experience directly interfacing with customers

Preferred Qualifications (Desired Skills/Experience):

  • Experience interfacing with the Defense Contract Management Agency (DCMA)

  • Experience working with and supporting Quality Management System (QMS)

  • Experience working independently and managing work statement

  • Airframe & Powerplant (A&P) Certificate or engineering degree

Typical Education & Experience:

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 7 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+5 years' related work, Bachelor+2 years' related work, etc.).

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Travel:

This position may require travel up to 10% of the time.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position may be on either 1st or 2nd shift

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: USD $90,950 – 115,000

Applications will be accepted through January 2, 2025


Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Generous company match to your 401(k).
  • Industry-leading tuition assistance program pays your institution directly.
  • Fertility, adoption, and surrogacy benefits.
  • Up to $10,000 gift match when you support your favorite nonprofit organizations.
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These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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