Skip to main content
collage of photos featuring a rocket, a plane, and a submarine

Bring your ideas
to life

Search

Find U.S. Contract Jobs

Custom Merchandise Account Manager (Associate or Mid-Level)

Renton, Washington Job ID JR2025457469 Category Business Support Services Post Date May. 26, 2025
Apply Now

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Brand Experiences (BBE) organization is seeking an energized Custom Merchandise Account Manager (Associate or Mid-Level) to join our Boeing Commercial Airline (BCA) team in Renton, WA.

The BCA custom merchandise team supports internal sales and customer relations for all global Boeing commercial airplane sales, by developing, recommending, and delivering both stock and custom merchandise to domestic and international airline companies and dignitaries. This merchandise includes high-end gifts for events, including aircraft deliveries, and customer dinners.

Our BCA custom merchandise team is seeking an energized, passionate, creative, and customer-obsessed account manager to grow our strategic custom merchandise relationships to support their business needs. The ideal candidate will use their superb customer service skills to establish long-term relationships with customers, provide product and assortment recommendations based on industry trends and historical qualitative and quantitative data, and effectively resolve customer service issues. We are looking for a highly motivated self-starter who has a track record of success, within the promotional products and/or custom merchandise industries, to exceed customer service expectations.

The successful candidate is detail-oriented and will be able to effectively manage multiple milestones and shifting requirements in a fluid, fast-moving environment, while keeping stakeholders updated on progress. Proficiency in managing competing priorities, under short timelines, while maintain the highest levels of customer service and performance vs. goals, is a must.

Position Responsibilities:

  • Develops and executes BCA custom merchandise strategy, with the ultimate goal of meeting or exceeding customer service expectations

  • Identifies, develops, and engages both BCA Sales and BCA Customer Relations customers and prospective customers

  • Analyzes customer support data to grow existing and new customers

  • Partners with internal and external business partners, at all levels up to C-level, to deliver executive level merchandise solutions on tight timelines

  • Uses product knowledge, merchandising skills, and creativity to communicate various product values to customers and develop merchandise proposals with price estimates

  • Manages, organizes, tracks, and processes orders daily, in partnership with customer and custom merchandise stakeholders

  • Supports other custom merchandise programs and initiatives, as needed

This position requires limited travel, as required by business needs.

Basic Qualifications (Required Skills/Experience):

  • Bachelor’s degree in business, marketing, communications or a relevant field of study

  • 1+years of experience in a customer service role

  • 1+ years of experience managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines in a fast-paced environment

  • Exhibits an outstanding customer service attitude, and is flexible to changing schedules and requirements

  • Proficiency in PowerPoint, Excel and other business related software

  • Experience in the custom merchandise industry

Preferred Qualifications (Desired Skills/Experience):

  • Level 3: 3+ years of related work experience or an equivalent combination of education and experience

  • Level 2: 1+ years of related work experience or an equivalent combination of education and experience

  • Promotional Products Association International (PPAI) or Advertising Specialty Institute (ASI) industry experience preferred

  • Ability to provide exceptional customer service

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range for Level 2: $59,500 - $80,500

Summary pay range for Level 3: $76,500 - $103,500


Applications for this position will be accepted until Jun. 11, 2025


Export Control Requirements: This is not an Export Control position.

Education

Bachelor's Degree or Equivalent Required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift


Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Shows the full job description for sighted users
Apply Now

Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Generous company match to your 401(k).
  • Industry-leading tuition assistance program pays your institution directly.
  • Fertility, adoption, and surrogacy benefits.
  • Up to $10,000 gift match when you support your favorite nonprofit organizations.
Explore more benefits

These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

  • Jacob M
    We never stop growing

    Whether you’re looking to expand your knowledge or grow as a leader, our development programs are designed to help you succeed.

    Learn more

Jobs for You:

No recently viewed jobs.

View all of our available opportunities

No saved jobs.

View all of our available opportunities

Connect with us

Sign up for Job Alerts

Be the first to know when new jobs are posted.

Sign up for Job Alerts

Join our Talent Community

Get updates about Boeing job opportunities, events and career information.

Sign up for our Talent Community

Veteran Talent Community

Transition to a career in engineering, product support, IT, manufacturing or other areas.

Sign up for our Veteran Talent Community