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Associate Help Desk Technician

Berkeley, Missouri Job ID JR2026503880 Category Security Clearance Role Type Onsite Post Date May 07, 2026 Security Clearance Required
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company’s Specialized United States Infrastructure Operations Organization is currently seeking an Associate Help DeskTechnicianto join the team in Berkeley, MO.

In this frontline Information Technology (IT) support role, you will answer incoming support calls, create and manage incidents in Jira Service Management, and resolve common user issues including access and permissions, Windows desktops, applications, printers, and collaboration tools.

The ideal candidate combines strong troubleshooting skills, a customer-focused attitude, and precise ticketing and documentation practices to ensure timely resolution and excellent end-user experience.

Position Responsibilities:

  • Answer incoming support calls and respond to end-user IT requests via phone, email, and chat

  • Provide frontline phone technical support and remote troubleshooting

  • Create, document, update, and close incidents in “Jira Service Management”

  • Diagnose, isolate, and troubleshoot recurring issues using ticket history and knowledge base articles

  • Escalate server and infrastructure issues to Systems Administration and Network teams; follow escalation workflows

  • Maintain clear, timely communication with end users and leadership throughout the incident lifecycle

  • Identify and report recurring incident trends and recommend corrective actions

  • Assist with end-user onboarding/offboarding, workstation setup, and account provisioning

  • Contribute to and maintain knowledge base documentation and standard operating procedures

  • Resolve common end-user issues including:

    • password resets

    • account lockouts

    • access and permissions issues

    • desktop troubleshooting

    • printer and peripheral support

    • Microsoft Office issues

    • software installation and configuration

    • collaboration tool support

Basic Qualifications (Required Skills/Experience):

  • Ability to obtain access to Special Access Programs (SAP)

  • Active Security+ certification or the ability to obtain the certification within 6 months of your start date

  • 1+ years of experience in an IT Help Desk position resolving IT issues

  • 1+ years of experience working in a fast-paced customer service related environment

  • 1+ years of experience supporting Windows operating systems (Windows 10/ Server 2012 or greater)

  • 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word

  • 1+ years of experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)

Preferred Qualifications (Desired Skills/Experience):

  • Bachelor's degree or equivalent work or military experience

  • Experience with Jira Service Management

  • Experience supporting collaboration tools such as Teams

  • Experience with base creation and documentation best practices

  • Experience with basic networking (e.g., TCP/IP, DHCP, DNS)

  • Experience with troubleshooting for desktops, printers, software, and user access issues

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $66,300 – $89,700


Applications for this position will be accepted until May. 15, 2026


Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift


Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Generous company match to your 401(k).
  • Industry-leading tuition assistance program pays your institution directly.
  • Fertility, adoption, and surrogacy benefits.
  • Up to $10,000 gift match when you support your favorite nonprofit organizations.
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These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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