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BCA Customer Support Field Service Associate

Casablanca, Casablanca-Settat Job ID JR2025476693 Category Business Support Services Role Type Onsite Post Date Oct. 09, 2025
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing is currently looking for a Field Service Associate (FSA) to join their Field Service team in Morocco, Casablanca. The Field Service Associate position is ideally suited to professionals with industry experience looking for career growth, enhancement, and challenges within the aviation industry.

Position Summary:


The FSA will provide both on-site and remote administrative support and representation to Boeing airline customers worldwide. The FSA will work with the Field Service Representatives (FSR) at the base, and also directly with airline customer personnel. Candidates should have experience in flexible, fast-paced environments requiring prompt responses to ad-hoc internal and external customer requests. Strong written and verbal communication skills and the ability to work both collaboratively and independently with minimal supervision are essential.

Key Responsibilities:

Front Office Management:

  • Provide guidance regarding local culture and customs to visitors
  • Provide a high level of professional and confidential support to the office
  • Use resourcefulness to create appropriate solutions for Boeing and customer issues using established organization policies, practices and procedures
  • Develop excellent relationships across multiple organizations and with all levels of commercial Customer and Company personnel to ensure Customer satisfaction with Company products and services
  • During FSR absence, FSA to carry out normal office administrative duties whereas technical issues to be referred to a delegated FSR in another base
  • Utilize cultural expertise and company knowledge to assist the customer as appropriate, ensuring technical issues are referred to appropriate staff
  • Prioritize own responsibilities
  • Translate office documents as necessary

Facilities & Equipment:

  • Log, track and resolve facility and equipment issues with Facilities Management and contracted vendors
  • Coordinate repairs, preventive maintenance and vendor access

Safety, Health & Security:

  • Conduct recurring office safety checklist reviews and manage corrective actions using company tools

Finance & Procurement Support:

  • Maintain expense reports with receipts retention and accurate recordkeeping

Records & Inventory Management:

  • Maintain site records, accounts and OEM facility manuals per company and local requirements
  • Ensure document version control, retention and accessibility for audits

Team Collaboration:

  • Provide timely operational support
  • Build and maintain effective relationships across Boeing local functions, site leadership and external vendors

Required Skills & Competencies:

  • Good written and verbal communication in English
  • Strong interpersonal, stakeholder engagement and conflict-resolution skills.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with online tracking tools
  • Proactive, composed and able to prioritize in a dynamic environment.
  • Demonstrates sound judgment, initiative, discretion and ability to escalate appropriately
  • Collaborative team player with experience in multicultural/dispersed teams
  • Strong organizational skills and attention to detail

Education & Experience:

  • Associate's or Bachelor's degree in Administration, Office Management, or a similar field is required
  • At least two years in an office or similar role is preferred
  • Experience in an international or multicultural corporate environment is preferred
  • Flexible to work additional hours when required and willing to travel as needed

This requisition is for an international, locally hired position in Morocco. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Moroccan law.

Employment is contingent upon candidate's ability to satisfy all Moroccan labor, immigration, and airport restricted area access formalities.


Applications for this position will be accepted until Oct. 31, 2025


Export Control Requirements: This is not an Export Control position.

Education

Associate's Degree or Equivalent Required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Morocco)


Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Competitive base pay and incentive programs.
  • Industry-leading tuition assistance program pays your institution directly.
  • Resources and opportunities to grow your career.
  • Up to $10,000 match when you support your favorite nonprofit organizations.
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