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Senior Field Service Representative

Seal Beach, California; Seattle, Washington Job ID JR2025473880 Category Engineering Role Type Onsite Post Date Sep. 25, 2025
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is seeking a highly talented and motivated SeniorField Service Representative to join the Airline Operational Safety Support (AOSS) team as an AOSS Representative based in Seal Beach, CA or Seattle, WA.

Position Overview:

The primary duties of this position are to interface with commercial airline maintenance and engineering departments and provide consultation on a variety airline operational safety and compliance issues. The position requires a person with strong airline operational and/or safety management system experience to help initiate positive change within an airlines operation. The candidate must have the ability to communicate effectively with airline leadership and working level personnel on a wide range of airline Operational, Maintenance, and Engineering issues. As part of a greater global safety initiative team the AOSS Representative will work to promote safety, compliance and best practices to the global airline industry.

The selected applicant has a requirement for travel to worldwide airline customer locations with associated short-term assignment benefits. Time away from home base of 80% or greater may be required.


Job Responsibilities:

  • Present professional image in representing the Boeing Company to airline customers

  • As part of the Safety Management System, the Airline Operational Safety Support (AOSS) team will travel on site to work directly with our airline partners to support and advise on operational, maintenance and engineering operations.

  • Maintain engagement standards, coordinate activities with internal groups and customers to maintain operations compliant with international industry and Boeing safety standards.

  • Primary focal point for all items related to Operational Safety work that covers airline engineering and maintenance operations.

  • Work closely with other AOSS functions and Field Service representatives around the world.

  • Support airline personnel and leadership to mitigate identified gaps, bring to standard and interact with airline maintenance and engineering personnel to evaluate operator performance.

  • Requires the ability to communicate effectively with all levels of management and customers.

  • While back at home base, team members will share findings, prepare reports for senior executive and sales leadership and work virtually with airline operators to prepare for future evaluations.

  • Ability/willingness/commitment to do the work in preparation for and resulting from the maintenance evaluation and support activities.

  • Develop and implement recommendations to improve operational performance, quality and safety.

  • Assist in maintaining the content of AOSS evaluation checklists and customer airline data.

  • Track deployment of engagements and support team and manage rotational pool of evaluators.

  • Develop and maintain strategic support plans.

  • Analyze existing data to plan and execute operator support engagements.

  • Interface with all Boeing stakeholders, including executive leadership and ensuring full coordination as appropriate.

  • Continuously incorporate lessons learned into AOSS processes.

Work Authorization:

  • This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

  • Requires the ability to obtain a valid passport for travel.

  • Required to pass post transfer background screenings to apply for work visas in an assignment to an international host country. If clearances cannot be granted from the requisite international post transfer background screenings to apply for work visas in an assignment to an international host country, the result may be reassignment, reclassification or termination of employment.

Basic Qualifications (Required Skills/Experience):

  • FAA Airframe and Powerplant license or EASA/GCAA/CAAC B1/B2 license or international equivalent or Bachelor's Degree or higher from an accredited course of study in engineering, computer science, mathematics, physics or chemistry.

  • English fluency (verbal and written) required.

Preferred Qualifications (Desired Skills/Experience):

  • 8+ years of experience or education directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Safety Management, Parts/Supply Chain, Quality Assurance, MRO operations, etc...)Broad knowledge of airline maintenance and operational and safety practices

  • Proven technical writing and presentation skills (clear and concise)

  • Familiarity with Safety Management System (SMS) and Quality Management System (QMS) processes

  • Knowledge of FAA, EASA and/or Local Regulatory standards

  • Commercial pilot experience or flight operations background

  • Experience working with remote teams

  • Experience building and presenting plans or recommendations to airline customers and executive leadership

  • Familiarity and comfort working in an airport environment and observing safety requirements

  • Excellent communication skills -- must be able to communicate with airline personnel (ability to listen and capture data) during the support engagements

  • Demonstrated team player

  • Experience traveling and working abroad and representing Boeing to customers or regulators

  • Ability to cross-reference rules among EASA, FAA, ICAO, IOSA, or Local Regulatory

  • Proven ability to create, track and execute program plan

  • Recent experience in airline and aircraft Operations, Systems, Avionics, Engineering and/or Flight Test

  • Prior customer support experience desired.

  • The selected candidate may also support EIS (Entry into Service) and/or E&E (Enhanced Support efforts which may support 737MAX, 767, 777 or 787; model experience on all or either is preferred.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Union:

This is not a union-represented position.

Pay and Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.  

Summary Pay Range:

  • Senior (Level 4): $103,700 - $140,300

Additional Information:

  • Be able to travel 80% or more internationally as required, with likely travel to remote and challenging environments.

  • Will be sent on multiple assignments ranging from 30-180 days.

  • Flexibility to work varying hours, support evening and early morning customer teleconference and be available by phone 24/7 as needed.

  • While on assignments, additional allowances and benefits will be provided.

  • One-way relocations benefits from the primary location to the assignments location will be provided separately based on candidate eligibility.


Applications for this position will be accepted until Oct. 11, 2025


Export Control Requirements: This is not an Export Control position.

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift


Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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