Skip to main content
collage of photos featuring a rocket, a plane, and a submarine

Bring your ideas
to life

Search

Find U.S. Contract Jobs

Field Service Intro Representative

Singapore, Singapore; Shanghai, Shanghai Municipality; Beijing, Beijing Municipality; Hong Kong SAR Job ID JR2026517194 Category Engineering Role Type Onsite Post Date Jul. 09, 2026
Apply Now

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes is seeking a Field Service Intro Representative. In this role you will have the opportunity to interact with our airline customers in a fast paced and dynamic environment supporting the operation of their Boeing fleet. Additionally, you will have the opportunity to interact with many different organizations within the Boeing Company that are involved with our customers; such as Sales, Marketing, Engineering, Customer Support, Business Operations and many others. Selected candidate will be required to work onsite with the possibility of telecommuting in between assignments in Singapore, Hong Kong, Beijing, or Shanghai, China,depending on the candidate’s current location.

At Boeing, our Field Service Intro Representatives are the backbone of our commitment to excellence in customer support. As global technical experts, they provide unparalleled assistance for our products at customer sites and Boeing locations. By analyzing emerging customer needs, they develop innovative solutions that prioritize product safety, integrity, and supportability. Our representatives monitor product status and operational challenges, swiftly troubleshooting and resolving maintenance and reliability issues to ensure seamless operations. They play a crucial role in supporting customer action plans, coordinating resources for critical situations like airplane-on-ground (AOG) or non-mission capable (NMC) events. Acting as a vital link between customer leaders and Boeing leadership, our Field Service Intro Representatives not only deliver technical advice and training but also embody the Boeing brand, fostering strong relationships and trust with our customers. Join us in shaping the future of aviation through exceptional service and support.

Our team is currently hiring for a broad range of experience levels including: Experienced or Senior Level Field Service Intro Representative.

Position Responsibilities:

The successful candidate will perform the following duties:

  • Use multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 737, 777 and/or 787 (and other legacy models) dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.

  • Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services

  • Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds

  • Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments

  • Provide technical & operational product data to Boeing organizations

  • Extensive travel is required; multiple / continuous short-term assignments

  • The position requires proven critical thinking and communication skills plus the ability to work independently as well as within a team

  • Requires the ability to communicate effectively with all levels of managements and customers

  • FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires

  • FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30-90 days and based in Seattle, WA, between assignments.

  • Experience in 737, 777 and/or 787 Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Experience in 767, 747, or other legacy models is desirable

  • Prior customer support experience desired

  • Contingent on model-based experience and business needs, selected candidate will be part of the 737MAX, 777X or the 787EIS (Entry Into Service) teams

Basic Qualifications (Required Skills/Experience)

  • Bachelor’s Degree in relevant field or EASA B1/B2 Licenses equivalent are required.

  • 3+ years of experience understanding and communicating technical issues.

  • 3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc.)

  • Ability to travel frequently and obtain the necessary visas and required immunizations.

  • Ability to travel both domestically and internationally up to 75%.

  • Must be willing to be on call 24x7 as required to support emergent airline customer requirements.

Preferred Qualifications (Desired Skills/Experience)

  • 5+ years of related work experience or an equivalent combination of education and experience.

  • 5+ years of experience with 737, 777 or 787 Operations, Systems, Avionics, engineering and/or Flight Test preferred

  • 5+ years of experience coordinating technical solutions for airline customers

  • Be able to travel for repeated short-term assignments

  • Be willing to accept back to back assignments both foreign and domestic

  • Prefer prior experience in a Customer Support organization

  • Must be familiar with 737, 777, 787 or other models airplane systems, aircraft ramp environment, airline operations and aircraft troubleshooting

  • 5+ years of experience using strong verbal and written communication skills   

Other job-related information

  • This requisition is for an international local hired position. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.


Applications for this position will be accepted until Jul. 23, 2026


Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Singapore)


Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Shows the full job description for sighted users
Apply Now

Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Competitive base pay and incentive programs.
  • Industry-leading tuition assistance program pays your institution directly.
  • Resources and opportunities to grow your career.
  • Up to $10,000 match when you support your favorite nonprofit organizations.
Explore more benefits
  • Jacob M
    We never stop growing

    Whether you’re looking to expand your knowledge or grow as a leader, our development programs are designed to help you succeed.

    Learn more

Jobs for You:

No recently viewed jobs.

View all of our available opportunities

No saved jobs.

View all of our available opportunities

Connect with us

Sign up for Job Alerts

Be the first to know when new jobs are posted.

Sign up for Job Alerts

Join our Talent Community

Get updates about Boeing job opportunities, events and career information.

Sign up for our Talent Community

Veteran Talent Community

Transition to a career in engineering, product support, IT, manufacturing or other areas.

Sign up for our Veteran Talent Community