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Customer Support Specialist

Amberley, Queensland Job ID BOE/1852386 Category Boeing Defence Australia Post Date Mar. 26, 2025
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Location:
RAAF Base Amberley
Category:
Business Support
Position Type:
Permanent
Job Reference:
BOE/1852386
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About us

Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force.

Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence.

We currently employ more than 2,500 people across 14 sites in Australia and three international locations and have a range of opportunities available as we plan for future growth.

The opportunity

We are seeking a talented Customer Support Specialist - Level 1 to join 1SQN Training Flight Logistics team. This is an opportunity to provide direct support to real time flying operations for the F/A-18 Fleet of Super Hornets. The role is based at RAAF Base Amberley and is an on-site requirement to support aircraft rectifications and aircrew graduation. There is also a requirement to be available for shift work Monday to Friday and exercise support at other RAAF Base locations within Australian shores.

Eligibility

  • Applicants must be an Australian Citizen and be able to meet Defence Security vetting and Boeing Global Trade Controls (Essential).
  • Must have or be able to acquire NV1 security clearance (Essential).

Responsibilities:

  • Participate in staff activities to meet customer objectives so not to impact aircraft maintenance schedules.
  • Provide supply chain guidance to aircraft maintenance teams in relation to equipment requests and investigations.
  • Identify, investigate and discuss corrective actions with customers for overdue products or services impacting aircraft maintenance schedules.
  • Participate in post production activities to optimise stock replenishments holdings.
  • Assist with stocktakes, review shelf life managed items, assist with hazardous waste storage and collection.
  • Be available for shift work.
  • Be available to deploy on in-country exercises for at least a 2-week period annually.
  • To provide support as needed within Training Flight team for targeted objectives.

Experience/Qualifications

  • Competent forklift operator (Essential).
  • Valid C Class vehicle license (Essential).
  • Understanding of Shelf Life management, quarantine control and hazardous product management (Essential).
  • Demonstrated communication skills for effective engagement with stakeholders (Essential).
  • Minimum 5 years Defence Industry Experience (Highly Desirable)
  • Sound understanding of Defence Logistics policies and procedures (Highly desirable).
  • Demonstrated experience in Defence information management systems such as CAMM2, NETMAARS, SAP and LNIDS (Highly desirable).

Culture

We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.

Benefits

  • Flexible working conditions
  • Study assistance
  • Salary packaging
  • Employee Incentive Program
  • Global opportunities

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Competitive base pay and incentive programs.
  • Industry-leading tuition assistance program pays your institution directly.
  • Resources and opportunities to grow your career.
  • Up to $10,000 match when you support your favorite nonprofit organizations.
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