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Field Service Associate

Beijing, Beijing Municipality Job ID JR2025460427 Category Business Support Services Role Type Onsite Post Date Jun. 26, 2025
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Introduction:

We are seeking a Field Service Associate in Beijing, China to support our Airline/MRO customers and internal stakeholders at the Boeing Field Service Base at Beijing Capital Airport.

Position Overview:

  • Performs planning, coordination and organization of Boeing focal and field personnel based on an understanding of customer needs.

  • Coordinates field operation assignment procedures, training and orientation to ensure on-site personnel meet customer needs.

  • Provides guidance regarding local language, culture and customs to Boeing personnel.

  • Maintains local Boeing base presence.

  • Provides specialized on-the-job training to Customer regarding Boeing resources.

  • Researches information to assist customers in resolving moderately complex operation issues.

  • Assists management in negotiating cost, coordinating and organizing special events.

  • Monitors and reports customer information to support marketing and sales.

  • Processes payments and expense reports for Boeing travelers.

  • Arranges travel reservations and coordination with Boeing Travel in supporting Boeing travelers.

  • Manages office facility coordinating with Boeing International Enterprise Services.

  • Manages customer contacts and detailed customer knowledge.

  • Maintains office manuals and ensures procedures implementation.

  • Works under general direction.

  • Performs operations management and compliance, Business Support services and traveler assistance for multiple delegated business activities such as Enterprise Services, Site Services, Finance & Business, Security & Fire Protection and Supplier Management.

  • Performs facility operations and assists with non-real-property planning and project administration, and facilities provisioning.

  • Coordinates office and property accounting, invoicing, cost analysis, tax or other business objectives through collecting, processing and distributing cost or financial data.

  • Implements organization policies, programs, processes and procedures for the purpose of safeguarding people, property, information and the environment while ensuring compliance with applicable government and company security and fire regulations (e.g., business preparedness, country evacuation planning and crisis management, secure badge renewals).

  • Supports procurement agents at local site in negotiating vendor costs and in coordinating and organizing activities.

Basic Qualifications:

  • High business level English language (speaking, listening, writing, reading), including an ability to influence others and understand/explain topics of moderate to heavy complexity.

  • Proficient in English and Mandarin, both spoken and written. Possess strong English and Mandarin communication skills and use these skills to engage internal and external customers with Boeing support organizations.

  • High level cross-cultural awareness and management.

Preferred Qualifications:

  • Basic understanding of database and Information Management systems.

  • Experience with SAP/ORACLE/Salesforce systems.

  • Experience working with a multinational company.

  • Comfortable using Microsoft Office applications (i.e. Word, Excel, Access, PowerPoint, SharePoint).

  • Good communication skills and customer service experience.

  • Willing to learn and able to work with minimal supervision.

  • Values integrity and encourages positive team dynamics.

Location:

The selected candidate will be required to work on-site (with some flex) at Boeing’s Field Service Beijing Capital Airport office.

Other Job-related Information:

  • This requisition is for an international, locally hired position.

  • There is no expatriate package associated with this position.

  • Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll.

  • Relocation benefits if indicated are limited to in-country moves and are not available for overseas relocation.


Applications for this position will be accepted until Jul. 10, 2025


Export Control Requirements: This is not an Export Control position.

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (China)


Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Competitive base pay and incentive programs.
  • Industry-leading tuition assistance program pays your institution directly.
  • Resources and opportunities to grow your career.
  • Up to $10,000 match when you support your favorite nonprofit organizations.
Explore more benefits
  • Jacob M
    We never stop growing

    Whether you’re looking to expand your knowledge or grow as a leader, our development programs are designed to help you succeed.

    Learn more

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