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End User Support Specialist

Brisbane, Queensland Job ID JR2025453273 Category Information Technology Post Date May. 13, 2025 Security Clearance Required
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

We are currentlya seeking an End User Support Specialist to be based in our Brisbane location.

You will support various internal stakeholders with a full range of IT service support from desktop/application issues, new starters and end to end account management. To be successful you will have strong problem-solving skills coupled with a learning mindset, and the ability to multi-task, prioritize, and manage time effectively. This along with your excellent customer service and stakeholder management skills will make you an ideal candidate. 

Responsibilities will include:

  • Manage new starter inductions and end-to-end account management.
  • Provide hardware, software and end-user technical support via phone, chat & self-service;
  • Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams; 
  • Assist with the rollout and set up of new starters computers and their profiles.
  • Install and support software, and provide basic informal user training. 
  • Troubleshoot solutions while providing an exceptional customer experience.

What you might bring:

  • A degree in computer science, industry certifications, or related industry degree desirable but not essential;
  • Or an equivalent level of prior experience within IT
  • Experienced in the support of networked PCs running Windows-based software applications
  • At least 5 years’ experience in PC Support, with Windows 10.
  • Adept in supporting and setting up desktops, laptops and mobile devices;
  • Excellent verbal and written communication;
  • Excellent time management with the ability to meet tight deadlines;
  • Strong analytical, problem definition & resolution skills for problem solving.

Applications for this position will be accepted until May. 17, 2025



Export Control Details: Non – US based job

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

Applicants must be Australian Citizens to meet defence security requirements with the ability to obtain Australia Negative Vetting Level 1 clearance.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.


Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Competitive base pay and incentive programs.
  • Industry-leading tuition assistance program pays your institution directly.
  • Resources and opportunities to grow your career.
  • Up to $10,000 match when you support your favorite nonprofit organizations.
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  • Jacob M
    We never stop growing

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