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Customer Support Specialist (Customer Support Management)

Dallas, Texas Job ID JR2025455167 Category Supply Chain Management Post Date May. 12, 2025
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services is seeking an Entry Level Supply Chain Call Center Support Specialist to provide customer support as part of our call center team in Dallas, TX. The organization runs 24/7, 365 days per year and will require schedule flexibility for assignment to work any shift.  This role is responsible for responding to customer inquiries regarding commercial aircraft spare parts orders and providing information regarding Boeing products, services, processes, and operations. The ideal candidate for this position will have a willingness to learn, have some customer service experience, and have a desire to provide world-class customer support.  This role will involve a significant level of direct communication with external customers and coordination with internal stakeholders.

Position Responsibilities:

·       Retrieve, research and resolve specific customer emails and Service Requests

·       Enter, track, monitor and coordinate customer order delivery requirements

·       Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems

·       Analyze supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services

·       Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts

·       Manage multiple orders and research lists for specific customers

·       Research and analyze data to identify trends/issues regarding specific customers

·       Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations

This position is 100% onsite. This means that the selected candidate will be required to perform all work onsite in Dallas, TX. This is at the hiring team’s discretion and could potentially change in the future.

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.  “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. 

Basic Qualifications (Required Skills/Experience):

  • Experience in customer service or a support organization
  • Experience interfacing with external customers and responding to support requests
  • Experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
  • Experience and/or knowledge of Basic Supply Chain principles
  • Ability and willingness to work a 3/36 shift (Friday, Saturday, Sunday 12 hours each day)
  • Ability to work evening shifts and/or midnight shifts as assigned
  • Ability to work holidays

Preferred Qualifications (Desired Skills/Experience):

  • 1+ years of experience in the aerospace industry, preferably in a customer service/support environment
  • 1+ years of experience with SAP in support of Supply Chain functions
  • 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
  • Experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
  • Adaptability to changing environments and customer needs
  • Ability to work independently and collaboratively with a cross-functional team

Typical Education/Experience:

Related work experience, relevant military experience, or advanced degree preferred, but not required.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Shift:

This position is for 4th (Weekend) shift. Must be able to work weekends, overnight, including overtime, and holidays as required. Shift assignment may change anytime at manager discretion

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.  

Summary pay range:$47,000 - $67,000


Applications for this position will be accepted until May. 18, 2025


Export Control Requirements: This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift


Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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No matter where you are in life, our benefits help prepare you for the present and the future.

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These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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