Professional Services Implementation Manager

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Welcome to Boeing! One third of pilots and cabin crew worldwide are flying with schedules produced by Boeing's innovative solutions. One million pilots use our navigation products, and every day some 70,000 routes around the world are planned with the help of Boeing. Optimizing airlines’ operations has a major impact on environmental sustainability.

Jeppesen Asia/Pacific Pte Ltd, a Boeing Company, is seeking a highly skilled and motivated Professional Services Implementation Manager to join our Crew & Network Operations team in Singapore.

The Crew & Network Operations Implementation department is responsible for the configuration and delivery of our Airline Operations and Resource Planning solutions to commercial airline customers. Joining us is an opportunity to be part of a skilled team of specialists that solve some of the most challenging optimization problems in the world, value diversity, and learn from each other.

Position Responsibilities:

• Lead, coach, and mentor a team, providing developmental opportunities to enhance employee performance and expand capabilities.
• Oversee project/program on-time delivery, profitability, and client value. Ensure project teams are executing as planned by monitoring high-level progress and major deliveries. Determine options and appropriate actions to ensure and improve project performance.
• Define project/program setup and strategy, identify resource requirements and constraints for implementation project, approve estimates and develop high-level integrated project plans including critical path. Support sales team in contract negotiations ensuring implementation client commitments are realistic.
• Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
• Maintain a positive, results oriented work environment, building partnerships with direct reports, local and regional teams, and across the global organization.
• Coordinate training opportunities for the team with the training department (e.g. schedules, facilities, materials), and activities related to career development and knowledge sharing sessions
• Work with local team and regional and global colleagues to continuously review lessons learned, identify process improvements, and implement best practices.
• Collaborate with regional leadership to plan, manage, prioritize, and optimize resources to achieve organizational goals and objectives. Make hiring decisions.
• Possess the ability to accomplish results through employees who exercise significant latitude and independence in their assignments. Actively involved in daily operations only when required to meet schedule or resolve complex problems.
• Demonstrate a commitment to personal learning and development. Seeking feedback and proactively improving skills and knowledge.
• Foster innovation by exploring new opportunities and solutions, thinking beyond current practices, and approaching work problems with creativity and novel approaches.
• Possess strong analytical skills, including the ability to collect, organize, synthesize, and analyze data to develop conclusions and recommendations.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future.

Basic Qualifications (Required Skills/Experience):

• Minimum of 3 years of experience in a project or program management leadership role
• Minimum of 2 years of experience leading a team as a direct supervisor.
• Excellent verbal and written communications skills in English.
• Minimum of 2 years of experience in complex software project/program management implementation, configuration, and delivery, using agile development methodology.
• Ability to travel 20% of the time.

Preferred Qualifications (Desired Skills/Experience):

• Minimum of 5 years of experience in complex software project/program management implementation, configuration and delivery, using agile development methodology.
• Skilled in advising a team regarding tasks, projects and operations. Excellent interpersonal abilities.
• 4 years working with external corporate clients.
• 2 years of experience in the aviation industry.
• Bachelor’s degree in Business Administration, Computer Science, other technical computing or business discipline, or an equivalent combination of education and experience.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Other job-related information:

Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.

Join our team and be part of a company that is shaping the future of aviation. Apply now with your resume and cover letter outlining your relevant experience and why you are interested in this position.

Applications for this position will be accepted until Apr. 12, 2025

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer willing to sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Singapore)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.