Product Support Engineer (Mid-Level or Lead)

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The C-40A program is seeking a Product Support Engineer (Mid-Level or Lead) to join the Sustainment Team for our 737-700 Commercial Derivative Aircraft in Tukwila, Washington. The successful candidate will review incoming messages from the US Navy and coordinate technical responses with the responsible engineering group to resolve technical, operational and quality issues that cannot be resolved by customer and designs interim and/or final engineering solutions for the US Navy.

Position Responsibilities: 

• Analyze reported problems for potential safety issues; recommends and manages resolution.
• Identify Manufacturing and Supplier Quality escapements on in-service airplanes and notify Quality Assurance and various customers.
• Develop customer correspondence for continued safe operation and maintenance of the airframe, systems and support equipment.
• Provide engineering authority release for logistics issues such as Service Actions and technical recommendations and coordinate issues from production with the fleet.
• Lead projects to resolve complex program issues.
• Leads research and develops engineering updates of very complex, highly visible technical in-service issues such as to determine safety implications, preparing analysis, recommendations and presentations regarding safety processes.
• Develop and evaluates engineering solutions related to product support concerns.
• Prepare plans and develops new processes, methods as well as service and support concepts integral to the design of each new and derivative product.
• Research and analyze fleet data, participate on design/improvement teams to drive and implement improvements.
• Lead communications and presentation material for dissemination to customers.
• Complete all other duties and tasks assigned by management.
• Work under minimal direction and mentor early career employees.

Basic Qualifications (Required Skills/Experience):

• Bachelor's Degree or higher in Engineering
• 3+ years of experience with strong oral and written communication skills
• 5+ years of experience in an engineering role
• Looking for a strong background in all 737 NG aircraft systems with focus on Flight Controls Systems, Pneumatic and Environmental Control Systems (ECS), Fire Protection Systems, Hydraulic Systems, and Fuel Systems
• Ability to travel up to 10% of the time

Preferred Qualifications (Desired Skills/Experience):

• 9+ years of experience in an engineering role
• Experience in Service Engineering and/or Field Service related aircraft maintenance
• Experience in Service Engineering (Commercial or Military) and/or Field Service related 737 NG aircraft maintenance in the area of Flight Controls Systems, Pneumatic and Environmental Control Systems (ECS), Fire Protection Systems, Hydraulic Systems, and Fuel Systems with knowledge of the following ATA Chapters 20 through 47.
• Experience with REDARS; researching parts, assemblies e.g., interchangeability, effectivity, technical drawing clarification, product revisions, accurate parts listing by researching engineering drawings, technical publications and other technical documents
• Experience with aircraft-related systems, and familiarity with electronic drawing management systems
• Experience using Microsoft Office products including Microsoft Project

Relocation:
This position does not offer relocation.  Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.  

Summary Pay Range for Lead (Level 3): $94,350 - $127,650

Summary Pay Range for Lead (Level 4): $115,600 - $156,400

Applications for this position will be accepted until Apr. 12, 2025

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Education

Bachelor's Degree or Equivalent Required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.