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Senior Technical IT support specialist

Gothenburg, Västra Götaland County Job ID JR2025445953 Category Information Technology Post Date Mar. 12, 2025
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Jeppesen (Boeing DAS) we work with breakthrough technology, exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore.

We are currently looking for an Senior Technical IT Support Specialist for our office in Gothenburg, Sweden to join an international environment with a team of like-minded system experts in a leading edge expanding software company.

The team you will be working with consists of Technical Support Specialists (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally.

Position Responsibilities:

• Become an authority on several production system installations in terms of managing the technical aspects of the applications.

• Participate in ongoing implementation projects

• Provide advanced technical support for flight and crew planning and related products, in relation to the Service Level Agreement(s)

• Assist the client with knowledge injections, proactive problem solving and daily management of the production installation

• Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades

• Work with System requirements with internal and external stakeholders

• Potentially be on roster (24x7 standby) every fourth to fifth week. Additional compensation and additional time off are regulated.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite a few days a week. At the moment 2-3 days per week. This is at the hiring team’s discretion and could potentially change in the future.

Basic Qualifications (Required Skills/Experience):

• 5 or more years in software development or advanced technical support role

• Strong knowledge in Python language

• Strong knowledge of Unix and/or Linux

• Strong knowledge with shell scripting

• Experience with AWS

• Good knowledge in version control systems such as Git and Mercurial

• Fluency in English language

Preferred Qualifications (Desired Skills/Experience):

• 8 or more years in software development or advanced technical support role

• Particular interest in technical problem solving

• Strong programming skills

• Databases (Oracle or Postgresql)

• Knowledge of Kubernetes is beneficial

• Messaging systems such as Activemq

• Customer relationship experience is advantageous

• Highly responsible, able to take ownership of issues

• Strong technical & analytical aptitude

• Able to work independently and within a team

Relocation: Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Visa Sponsorship: Employer will initiate the visa application; however, the successful candidate will cover the cost of visa.

Join us if you want to:

• Get professional skills development with our virtual learning tools and platforms (Digital Campus, LinkedIn Learning, Degreed, EdX, Enterprise Mentoring, and Communities of Excellence & Practice)

• Broaden your experience in international projects, technical workshops and hackathons

• Participate in employee recognition program (Boeing PridePoints)

• Have Private Medical Insurance (Skandia)


Applications for this position will be accepted until Mar. 31, 2025


Export Control Requirements: This is not an Export Control position.

Language Requirements

English Preferred

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Sweden)


Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Competitive base pay and incentive programs.
  • Industry-leading tuition assistance program pays your institution directly.
  • Resources and opportunities to grow your career.
  • Up to $10,000 match when you support your favorite nonprofit organizations.
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