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Lead Field Service Representative - Defense (Field Service)

Fort Gordon, Georgia Job ID 00000440301 Category Security Clearance Post Date Dec. 17, 2024
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position Overview:

Argon ST, Inc., a wholly-owned subsidiary of The Boeing Company is seeking a Lead Field Service Representative to join our Argon Field Support and Training Team in Fort Gordon, GA.  Our team focuses on providing support for company products on the US Army customer’s Airborne platforms.

The Lead Triton Field Service Representative will be a part of a high-performing team.  As a member of our team, you will have the opportunity lead the technical field support of company products. This role includes troubleshooting procedures for multiple systems coverage. Resolving maintenance and operational issues. Interpreting technical documents and monitoring product performance. Analyzes technical data and evaluates maintenance procedures and developing and conducting ad hoc training. This position will focus on ensuring customer satisfaction with products and services

Position Responsibilities:

  • Resolves maintenance and operational issues.
  • Monitors product performance and makes recommendations for resolution of potential issues.
  • Analyzes technical data and evaluates maintenance procedures.
  • Develops and conducts ad hoc training components.
  • Support maintenance personnel with troubleshooting of autonomous aircraft systems and
  • Must be able to read schematics and drawings and operate test equipment to include signal generators, spectrum analyzers, oscilloscopes, network analyzers and multimeters.
  • Provide field service representation and technical support to the customer and initiate corrective
  • Utilize multi-discipline, technical expertise, and company knowledge to assist the customer to achieve and sustain a high level of proficiency in the operational and maintenance field.
  • Understand customer expectations and assist the customer in interpreting and using support data and documents.
  • Work unsupervised for extended periods of time in a wide variety of environments
  • Develop excellent relationships across multiple organizations and with all levels of the military customer to ensure customer satisfaction with products and services.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite atFort Gordon, GA.

This position requires an active U.S. Top Secret SCI Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active) Ability to obtain Polygraph examination.

Basic Qualifications (Required Skills/Experience):

  • 3+ years Signal Intelligence systems operator and maintenance experience

  • Requires the ability to work independently in a demanding, on-call, 24 hour per day operational environment.

  • Must be willing to work any shift, weekends, or on call as required.

  • Requires proficiency working in a multi-disciplined environment

  • Must be willing to travel to other US and foreign operating locations to assist with the customer's mission and maintenance demand as well as the recovery of disabled aircraft.

  • Prior experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word

Preferred Qualifications (Desired Skills/Experience):

  • Must be proficient in reading schematics, drawings and use SIGINT support and test equipment.

  • Proficiency in use and trouble-shooting of radio frequency (RF) distribution systems, amplifiers, and digitizers.

  • Proficiency in LINUX, RHEL 8.x command line interface to include networking configuration and troubleshooting.

  • Experience in trouble-shooting of ethernet and RS-232 connectivity issues.

  • Experience in radio communications monitoring.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).

Relocation:

This position offers relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Shift Work Statement:

This position is for 1st shift

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only.  Salaries are based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $96,900 - $131,100

This requisition is accepting applications through January 7, 2025


Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Generous company match to your 401(k).
  • Industry-leading tuition assistance program pays your institution directly.
  • Fertility, adoption, and surrogacy benefits.
  • Up to $10,000 gift match when you support your favorite nonprofit organizations.
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These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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