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Experienced Customer Support Specialist

Wichita, Kansas; Miami, Florida Job ID 00000442011 Category Supply Chain Management Post Date Jan. 08, 2025
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for an Experienced Customer Support Specialist to join our team in Wichita, KS or Miami, FL.

Position Responsibilities:

  • Reviews customer purchase orders to assess requirements.
  • Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
  • Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
  • Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
  • Performs research in Cardex (ERP) to potentially resolve order issues.
  • Reviews and actions open orders that are pending resolution.
  • For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
  • Monitors / Expedites orders with high complexity and urgency.
  • Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
  • Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
  • Performs other duties and responsibilities as assigned or required.

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite at one of the above listed locations.

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.  “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. 

Basic Qualifications (Required Skills/Experience):

  • 6 or more years of related work experience
  • Experience in Program Management and/or Customer Support
  • Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.

Preferred Qualifications (Desired Skills/Experience):

  • Experience in aerospace hardware sales
  • Knowledge of the aerospace/aviation industry
  • Outstanding communication skills, verbal and written
  • Strong problem-solving skills
  • Proficiency in numeric reasoning and mathematical skills
  • Excellent communications skills, both written and verbal
  • Ability to manage multiple and competing priorities
  • Ability to work in very fast paced environment with a high degree of accuracy

Typical Education/Experience: 

Typically, 6 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only.  Salaries are based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $62,000 - $88,000


Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Generous company match to your 401(k).
  • Industry-leading tuition assistance program pays your institution directly.
  • Fertility, adoption, and surrogacy benefits.
  • Up to $10,000 gift match when you support your favorite nonprofit organizations.
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These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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