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Field Service Representative

‘Aiea, Hawaii Job ID 00000420503 Category Security Clearance Post Date Apr. 22, 2024 Security Clearance Required
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Field Support Representative (Onsite)

Tapestry Solutions, A Boeing Company, comes with over 30 years of industry experience designing, implementing, training, and supporting logistics information systems. A career with the Tapestry Solutions team brings the best of both worlds: access to the incredible depth of resources and opportunities of Boeing while working in a company having a small business, family-oriented culture.

We have over 500 employees worldwide supporting our customers with high-quality, innovative, and cost-effective information technology and business intelligence solutions. Tapestry Solutions supports 85 defense, commercial and government customers from over 50 US locations and nine countries.

Tapestry Solutions, a part of Boeing Global Services BGS, is seeking a Field Support Representative in Camp Smith Hawaii.  The Tomahawk Land-Attack Missile has been in service since the late 1970s and has played a crucial role in the first strike capabilities of both the United States and British Royal Navy. Over the years, the Tomahawk has undergone continuous enhancements and remains the preferred weapon system for initiating first strikes. With the recent introduction of the Block V missile, it has been adopted by new users such as the United States Army, Marine Corps, and various foreign militaries. As a result, the Tomahawk is expected to remain in active service until the 2050s.  The Tomahawk Mission Planning System (TPS) is the intelligence behind the Tomahawk system's mission execution. TPS establishes the complex missile routing from its First Preplanned Way Point to the target of interest. Therefore, TPS software development is recognized as the mission-critical element of the Tomahawk Weapons System.

In this role, you will be working with a small, inclusive, and diverse team of less than 50 personnel supporting our US Navy customer. As the Field Service Representative, you will be the forward-looking user interface supporting the Tomahawk TPS System. You will serve as the frontline interface for Tomahawk mission planning, collaborating closely with customers to resolve problems and support TPS operations for our warfighters.  The successful candidate will provide day-to-day support of the Tomahawk Mission Planning Center (TMPC) System. Field Service Representatives (FSRs) are responsible for keeping the hardware and application TPS software operational daily, ensuring that mission planners are capable of planning missions at any time.

Position Responsibilities:

  • Perform a broad range of system and application support assignments for the Tomahawk Mission Planning Center (TMPC).

  • Serve as the primary customer interface with CMSA's Mission Planners.

  • Support Tomahawk Mission Planning (TMP) by addressing TMPC Information Assurance/Cybersecurity compliance, providing Information Technology (IT) support, assisting operational planners with troubleshooting problems, ensuring the TMP system runs smoothly on a day-to-day basis, and occasionally providing phone support.

  • Regularly update the cybersecurity posture on a monthly and quarterly basis.

  • Support system installations and resolve problems at the site.

  • Possess familiarity with software and hardware problem resolution techniques.

  • Coordinate with other Tapestry FSRs at US and UK Navy CMSA sites.

  • Collaborate with Tapestry St Louis engineers for problem resolution.

  • Effective coordination and communication skills are crucial in this assignment.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Camp Smith Hawaii at Cruise Missile Support Activity Pacific (CMSA PAC).

This position requires an active U.S. Top Secret Security Clearance (U.S. Citizenship Required).  A U.S. Security Clearance that has been active in the past 24 months is considered active.

We will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

  • 3+ years of experience using & supporting IT systems and applications

  • 3+ years of experience with information assurance/cybersecurity requirements

  • Must hold an active DOD TS/SCI and have the ability to obtain security certifications such as Security+ or equivalent IAT Level 2 certifications per DoD Instruction 8570 (8140) prior to start

  • Ability to travel up to 10% of the time to support customers domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

  • 1+ years of experience with Windows 11 operating system

  • 1+ years of SQL Database Administration

  • 1+ years of experience executing DoD STIGs (Security Technical Implementation Guides) for operating systems (Windows 11, Windows Server 2019, Redhat Linux 9)

  • 2+ years of experience with mission planning

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).

Relocation:

Relocation assistance is a negotiable benefit for this position.

Drug Free Workplace:

We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

General:

We strive to deliver a total rewards package that will attract, engage and retain the top talent. Elements of this package include competitive base pay and variable compensation opportunities. 

We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire.

Pay is based upon candidate experience and qualification, as well as market and business considerations. Summary base pay range $114,000 – $129,000

Applications for this position will be accepted until May 11th, 2024.

Shift Work Statement:

This position is for 1st shift


Export Control Requirements: Not an export control position

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Generous company match to your 401(k).
  • Industry-leading tuition assistance program pays your institution directly.
  • Fertility, adoption, and surrogacy benefits.
  • Up to $10,000 gift match when you support your favorite nonprofit organizations.
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These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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