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Customer Support Specialist (Customer Support Management)

Dallas, Texas; Seattle, Washington Job ID 00000423231 Category Supply Chain Management Post Date May. 07, 2024
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for a Customer Support Specialist (Customer Support Management) (Level 2) to join our team in Dallas, TX or Seattle, WA.

Position Responsibilities:

  • Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.

  • Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.

  • Responsible for customer account health and providing world class customer support.

  • Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.

  • Develops, prepares and delivers presentations to customers and internal organizations.

  • Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.

  • Uses multiple Boeing systems in a fast-paced environment.

  • Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.

  • Responds to customer inquiries and facilitates delivery problem resolution.

  • Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

  • Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.

  • Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

  • Monitors and shares key performance metrics with customers and internal partners

  • Interfaces with customers and internal Boeing resources.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options.  This is at the hiring team’s discretion and could potentially change in the future.

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.

Basic Qualifications (Required Skills / Experience):

  • 1 + years of experience with supply chain process

  • Experience developing presentations for and presenting to executive leadership

  • Strong communication and problem-solving skills

  • Ability to work and collaborate cross functionally across multiple organizations

  • Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills / Experience):

  • Experience in the Aerospace industry

  • SAP knowledge

  • Engineering / Technical experience

  • Account management, customer support experience

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 years' related work experience , 7 years' related work experience, etc.).

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the information shown below is a general guideline only.  Pay is based upon candidate experience and qualifications, as well as market and business considerations

Summary pay range: $ 68,000- $92,000 

Applications for this position will be accepted through 5/24/2024.


Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Generous company match to your 401(k).
  • Industry-leading tuition assistance program pays your institution directly.
  • Fertility, adoption, and surrogacy benefits.
  • Up to $10,000 gift match when you support your favorite nonprofit organizations.
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These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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