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Customer Technical Training Specialist

Seattle, Washington Job ID 00000416073 Category Engineering Post Date Mar. 20, 2024
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and problem solvers; and optimists. At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you’ll learn and grow, contributing to work that shapes the world. Come, build your future with us!

Boeing Global Services (BGS) is seeking Customer TechnicalTraining Specialist to join our airplane Maintenance Training team. The primary focus of this role is to develop, conduct and evaluate the effectiveness of technical training.  This focus requires the analyses of customer technical training needs to determine appropriate training content, objectives, and design.  Additional duties of the role include research, courseware updates, and the development of new media in support of customer training.

Our teams are currently hiring for a broad range of experience levels including Associate or Mid-Level Customer Training Specialists.

This is a hybrid position that currently allows telecommuting. The selected candidate will be required to perform some work onsite in Seattle WA at our training Seattle Campus. This is at the hiring team’s discretion and could potentially change in the future.

Position Responsibilities:

  • Independently assembles and conducts customer training in broad subject areas using the appropriate medium to satisfy customer training requirements.

  • Conducts analyses to evaluate customer technical training needs to determine appropriate training content, objectives and design.

  • Develops, conducts, and evaluates effectiveness of technical training.  Uses specialized software to research, configure, maintain, update and develop new and existing media and materials.

  • Travels for work 25% of the time.

  • Adjust work hours on occasion to support customer training.

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee. 

Basic Qualifications (Required Skills/Experience):

  • Experience interpreting commercial technical data including drawings, maintenance and operations manuals.

  • Experience conducting technical training and/or performing instructional system development.

  • 5+ years' experience in aircraft maintenance and modification (This is time you were the technician physically working on the airplane).

  • Capable of traveling 25% of the time

  • 7+ or more years related work experience or an equivalent combination of education and experience.

Preferred Qualifications (Desired Skills/Experience):  

  • Do you have a Bachelor’s degree or higher?

  • 5+ years’ experience conducting technical training and/or performing instructional system development.

  • Licensed Aircraft Mechanic.

  • Experience maintaining commercial aircraft and have provided instruction on the same.

Typical Education/ Experience:

Associate:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 7 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 years' related work experience, 7 years' related work experience, etc.).

Mid-Level:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Relocation:

This position does not offer relocation.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Shift:

This position is for 1st shift, but occasionally requires adjusting shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range - Associate:       67,150 –   90,850

Summary pay range - Mid-Level:        80,750 – 109,250



Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Generous company match to your 401(k).
  • Industry-leading tuition assistance program pays your institution directly.
  • Fertility, adoption, and surrogacy benefits.
  • Up to $10,000 gift match when you support your favorite nonprofit organizations.
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These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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